Translation and localization company, Tomedes, increases its output by 25% using Zoho One
"Zoho products are like having an extra team member that keeps everything running smoothly. Their tools have taken the pressure off, allowing us to focus on growth while knowing our operations are in good hands."
- Industry language services
- Location Tel Aviv, Israel
The Company
Tomedes is an Israeli-American language services provider specializing in translation, localization, and interpreting services founded in 2007 and based in Holon (South of Tel Aviv), Israel. The company provides language and technology solutions to help businesses communicate effectively in over 200 languages, with a global reach across countries and industries. Tomedes caters to a diverse clientele, ranging from small businesses to large corporations, enabling them to expand their international presence and engage with global audiences. In 2023, Tomedes started to develop an AI-powered product, MachineTranslation.com, to make AI accessible and suggest concrete solutions to real pains of localization buyers.
The Challenge: Creating and maintaining an ideal online work environment
With a significant portion of Tomedes's employees, vendors, and clients spread across various countries and regions, the company needed to establish a remote online work environment. This setup required meticulous coordination, consistent communication, and a smooth flow of information to ensure efficient operations. To meet these needs, Tomedes sought a comprehensive solution that would support seamless day-to-day activities, from client relations and project management to basic messaging.
The Solution: A unified, interconnected online work environment with Zoho One
Tomedes has used Zoho products to manage its operations from the very start. The company began with Zoho CRM to track and manage interactions with customers while driving sales.and then implemented Zoho Projects to streamline project management with progress tracking and team collaboration.
As Tomedes's work expanded, so did its staff and vendor pool, making operations more complex. To facilitate this expansion, the company integrated Zoho One - a unified platform that streamlined communication, data sharing, and overall efficiency while offering a more cost-effective solution by consolidating all tools under one system.
Complete with Cliq: A system-organic messaging app
The Zoho One unified platform includes Zoho Cliq - a team communication app that seamlessly integrates and interacts with the rest of the Zoho system. In addition to direct messaging, audio and video calls, file sharing, and task automation, Cliq lets Tomedes to update projects and manage tasks directly from the chat interface with just a few clicks. Deployment was also simple, as all employees already had Zoho accounts, allowing for the automatic creation of team chat groups and channels using existing user IDs.
Benefits and ROI:
By adding the Zoho One system with Zoho Cliq, Tomedes set the stage for a smarter and more efficient way to work. The unified platform streamlined communication, automated tasks, and provided real-time updates, resulting in smoother workflows and faster response times. This enhanced setup allowed the company to optimize project management and team collaboration, leading to a 25% increase in work output.
"Zoho products are like having an extra team member that keeps everything running smoothly. Their tools have taken the pressure off, allowing us to focus on growth while knowing our operations are in good hands."