Why are my payouts on hold, and how can I resume them?

If a payout attempt fails, Zoho Payments will temporarily place upcoming payouts on hold to prevent further issues. You’ll need to review the issue and manually resume payouts once it’s resolved. Below are the possible reasons why a payout may be placed on hold:

1. Issues with your bank account:

   • Your account is closed, frozen, or ownership has changed.
   • The account is restricted by the bank (e.g., reached payout limits or is not a checking account).
   • Debit transactions are not authorized on your account.
   • Your account does not support the payout currency.

2. Incorrect or outdated bank details:

   • The account number is invalid.
   • The account holder name is incorrect.
   • The account could not be located.

3. Other unknown errors.

To resume your payouts:

1. If you want to continue using the same bank account:

Contact your bank to resolve the issue (e.g., unfreeze the account, enable debit transactions). Then go to the Dashboard or Payouts module and click Resume Payouts on the banner.

2. If you want to switch to a different bank account:

Click Update Bank Account from the banner, and you’ll be redirected to Payout Preferences under Settings. Add the new account, then return to the banner and click Resume Payouts.

Your future payouts will be deposited only after the new bank account is verified.

Payouts placed on hold can be resumed by you once the issue is resolved. However, if the payout status is Disabled in the app, you’ll need to contact support for more details and next steps.