Zoho People drives global growth for virtual assistant provider with fully remote workforce
Overview
Virtual assistant provider grew its global remote workforce by 500% with Zoho People.
The company
Linked VA Services is a virtual assistant service providing business owners with pre-trained virtual assistants to manage time-consuming but necessary daily tasks. LinkedVA virtual assistants can manage administrative tasks, social media, scheduling and a variety of other specialized tasks. Founded in the Philippines, Linked VA Services now operates across four continents and serves customers with their remote workforce of more than 90 virtual assistants.
The challenge
Managing a fully remote workforce comes with a set of unique challenges. It is important to ensure that all employees feel connected and there needs to be an efficient platform to manage employee records. For Linked VA Services, managing their remote employees' information on a spreadsheet was no longer tenable as they expanded their workforce. Using a spreadsheet was not an efficient or secure way to track key employee information like start dates and milestones.
The solution
As the Linked VA Services team grew, management required a tool that was able to help automate processes to simplify day-to-day management of their remote workforce. With Zoho People, the company found a tool that went beyond employee data management for their organization. They were also able to improve HR processes such as submitting and approving leave applications.
" Zoho People provides a tool that I'm confident to build my HR department around. With a fully remote workforce it's valuable t have a process to celebrate the work anniversaries and birthdays of our agents so that no one is left behind. The ability to track our attrition and hiring rates from month to month is also important, because this allows us to identify which teams need help with staffing issues. With so many useful features in Zoho People, the solution has definitely helped to streamline our HR operations ".
Junard Roa, Founder and Managing Director, Linked VA Services In particular, the time-off management feature in Zoho People has been useful for Junard and his HR team. Companies can fully customize their leave policies and pre-set different rules for particular locations, roles, or departments. "The leave tracker in Zoho People was effortless to set-up and greatly simplified the process for our employees. With the ability to automate approvals, it is really seamless," said Junard.
Key Benefits and ROI
"From the beginning, Zoho has been a reliable partner for our business. The support team is superb and very responsive. Our tickets always get a prompt response. If additional clarification is required, the support team is always quick to set up a call to clarify the issue. This gives us the reassurance that Zoho People is the right tool for Linked VA Services as we continue to grow," said Junard. .
Since the adoption of Zoho People, Linked VA Services was able to grow its workforce by more than 500%, across eight8 different countries.
From the beginning, Zoho has been a reliable partner for our business
Looking forward
Linked VA Services is exploring how they continue to improve their workforce management with Zoho People. In the future the company is interested in exploring more detailed reporting at the departmental level, as well as the ability to set specific time zones for their agents within the time-tracking feature.