How can I record a refund for advance payments I’ve received?
Advance payments can be recorded either as can invoice payment or a credit note and both are displayed as unused credits in the contact details page. Both can be applied to invoices and credit notes can be refunded.
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To refund the excess invoice payment,
- You will need to first raise a credit note(/sa/invoice/kb/credits/use-credit-note.html) for the excess payment.
- Later, click on that credit note and select Refund by clicking on the More button.
- You can check the bottom of the same page to view the refund history