What makes Zobot™ the best AI chatbot software for your business?
Self-service AI chatbots with a human element
Codeless drag-and-drop chatbot builder
Integrations with top AI technology
Deployable on instant messaging apps
Multilingual chatbots
Build chatbots with zero coding
Automate your live chat with a fully functional chatbot without a single line of code. Just drag and drop to create your flow and type in your bot responses.
Prebuilt bot templates
Start with our customizable chatbot templates for different industries.
Bot import and export
Easily move your bots across portals or replicate flows with just a few clicks.
Flow reports
Track interaction trends, spot drop-offs, and optimize your bot with flow reports.
Answer common customer queries with our AI chatbot
Automate customer support and provide instant responses to common customer questions with Answer bot—our ready-to-deploy AI-driven knowledge base chatbot. Answer bot understands common customer queries in natural language and answers them using your knowledge base.
Add AI to your standard chatbot
No need to choose between rule-based and AI chatbots. Combine both to create a hybrid chatbot for smarter conversations.
Answer bot
Let your bot instantly respond to visitor queries using your articles and FAQs—no manual training needed. Just connect and go.
Generic ChatGPT model
Handle natural, human-like conversations by plugging a generic model of ChatGPT into your flow. Perfect for queries that aren't dependant on your business data.
ChatGPT assistant
Connect your ChatGPT assistant trained on your business data to let your bot respond to any questions related to your business.
Why industry leaders choose Zoho SalesIQ
Boost your chatbot's capabilities with easy automation
Make the most out of your integrations and streamline routine tasks using drag-and-drop automations in Zobot.
- Raise support tickets
- Add to mailing lists
- Book appointments
- Collect payments
- Add lead details
Enhance global support with multilingual chatbots
Automate conversations with customers across the globe in the language of their choice. Create a single chatbot flow and set your chatbot to work in up to 30 languages, detecting and responding in the same language as incoming chats or adapting to your website's language.
Deploy AI chatbots across channels
Automation using chatbots doesn't have to be limited to websites and mobile apps. Deploy a chatbot on your social media and instant messaging channels like WhatsApp, Instagram, Telegram, Facebook Messenger, LINE, and WeChat to assist your followers and customers at any time of the day.
Power your chatbot with the AI technology of your choice
Zobot—our chatbot software—lets you build AI chatbots with technology you may already be using like IBM Watson, Dialogflow, Microsoft Azure, Haptik, and Zia Skills.
Program custom chatbots with our scripted chatbot builder
For the coders out there, our chatbot software also includes a programming interface. With some basic coding skills, there's no end to the automation you can achieve with our chatbot software, Zobot.
Our website chatbot builder comes with sample chatbot templates you can tweak to your specific industry needs.
Connect your chatbot to your servers
Need a chatbot that can retrieve or push data to your internal databases and web servers? Our chatbot builder has webhooks to help you do exactly that.
Why do businesses need chatbots?
Buyers expect immediate engagement, clear answers, and personalized guidance from the moment they land on a website to the point of purchase and beyond. Live chat agents alone can't keep up with this demand. Scaling teams is expensive, response times slip during peak hours, and repetitive queries drain productivity.
Chatbots fill these gaps by ensuring 24/7 availability, handling a large number of queries concurrently without compromise in response quality or time, and automating responses to repetitive queries, helping businesses scale efficiently, capture more opportunities, and meet customer expectations without compromise. Check out our article on why choose chatbots to learn more.
How different industries use SalesIQ's chatbot builder
Manufacturing
Share product catalogs, qualify B2B leads, handle sample requests, provide order/shipment status, and offer technical support.
Ecommerce
Recommend products based on customer requirements and browsing behavior, reduce cart abandonment, and offer post-purchase support.
Travel services
Assist with bookings, provide itinerary details, handle cancellations, and offer 24/7 support.
Real Estate
Qualify leads instantly, share property details, schedule site visits, and answer FAQs on the selling/purchase process or financing.
Finance
Handle questions on account info, transactions, details on financial products like insurance, loans, or investment options, and support existing questions; route complex queries to human agents.
Restaurants
Take reservations, handle online orders, answer questions on menu/accomodations for allergies, and provide delivery updates.
Education
Share course information and fee structure, answer student inquiries, and automate enrollment or admissions processes.
Automotive
Handle customer/dealer inquiries, scedule test-drives, share service reminders.
Telecom
Suggest plans to prospects based on requirements and upgrades to existing customers based on usage, assist with bill payments and upgrades, share outage updates, help with troubleshooting and create support tickets for detailed assistance.
SaaS
Capture and qualify leads, schedule demos, and provide instant onboarding and 24/7 support assistance.
New to AI chatbot software? Here's the complete guide!
What is a website chatbot?
A website chatbot is a software application designed to interact with visitors through a chat interface on a website, providing information, assistance, and support through real-time messages.
What is an AI chatbot?
An AI chatbot is a typoe of chatbot that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and respond to them.
What is an AI chatbot builder?
An AI chatbot builder is software that helps businesses create AI chatbots for their website using AI technology to automate communication with prospects and customers.
What are the key features of AI chatbot building software?
Here are some of the key features you should look for in AI chatbot software:
- User-friendly interface
- Chatbot templates that expedite the bot setup for common use cases.
- Customization capabilities
- Natural Language Processing (NLP)
- Intent recognition
- Multilingual capabilities
- Integration with third-party services
- Internal server integration to retrieve and push data, improving operational efficiency.
- Seamless live chat agent handover for complex queries
- Multichannel support
- 24/7 availability
- Analytics and reporting
- Data privacy and security
- Scalability
For a deeper understanding on essential chatbot features, check out our detailed article on the topic.
What are the benefits of AI chatbot software?
AI chatbot software helps businesses in the following ways:
- Enhanced efficiency by automating repetitive tasks and handling routine queries
- Cost reduction by reducing the need for large sales and customer service teams
- Reduction in response time
- Consistent customer support
- Automated lead generation and qualification
- Scalability
- Multilingual support
- Increased conversion rates
Check out our detailed bog on the benefits of chatbots for businesses and customers to learn more.
What are the different types of chatbot builders?
There are three main types of chatbot builders available on the market:
- Guided flow or rule-based chatbot builders: Guided flow chatbots, also called rule-based chatbots, interact with customers using a predefined decision tree and bot conversation flow. There are two types of guided flow/rule-based chatbot platforms, and each serves different groups of customers.
- Codeless chatbot builder: A codeless chatbot builder comes with building blocks that you can drag-and-drop to create custom chatbots, meaning you don't have to write any code. This type of chatbot platform works well for entrepreneurs or small business owners who are not programmers and don't want to hire one just to create chatbots. It also works for marketers, salespeople, or support specialists who need to build conversational chatbots without the help of a programmer.
- Programmable chatbot builder: A programmable chatbot builder lets you create website chatbots using a few lines of code. This type of chatbot platform serves business owners who have programming knowledge or large enterprises that have dedicated developers to support every business function.
- Smart AI chatbot builders: An AI chatbot builder helps you create and deploy conversational AI chatbots that understand natural language and respond to inquiries using natural language processing (NLP).
- Hybrid chatbot builders: The term hybrid chatbot has been used to market conversational chatbots with a live agent hand-off feature. But hybrid chatbot actually means combining two different types of chatbots: AI and guided flow bots. SalesIQ has come up with a way to create hybrid chatbots by plugging Answer Bot, our ready to use AI chatbot, into your rule-based chatbot created using our chatbot software, Zobot.
Are chatbot platforms secure?
Chatbot platforms can be secure, but their security depends on the security measures they have in place and their privacy compliance. At Zoho SalesIQ, we ensure the highest standards of data security and privacy. Refer to our security whitepaper for more details.
How do you choose the best AI chatbot builder?
To choose the best AI chatbot builder for your business, consider the following attributes:
- Purpose: Clearly define what you want the chatbot to do—whether it's customer support, lead generation, or providing information.
- Inquiry complexity: Assess the complexity of customer inquiries. For simple questions, rule-based chatbots work well, but for more complex interactions, AI-powered or hybrid chatbots are a better fit.
- User experience: Ensure the chatbot delivers a seamless, human-like interaction that aligns with your customers' preferences. The bot conversation should feel natural and intuitive.
- Deployment and customization: Look for a chatbot that is easy to deploy and highly customizable, allowing you to tailor it to your specific business needs.
- Scalability: Choose a chatbot that can grow with your business, handling increased traffic and evolving needs over time. It should be easy to update and expand as necessary.
- Budget and resources: Factor in both the upfront setup costs and the long-term maintenance, scaling, and resource requirements to ensure the solution fits within your budget.
- Security and integration: Choose a chatbot with robust data security features and one that integrates smoothly with your existing systems.
How long does it take to set up a chatbot?
The time it takes to set up a chatbot can vary from a couple of hours to a few days depending on your chatbot use-case, the complexity of the bot flow, and the chatbot platform you're using. With our codeless bot platform, you can get your chatbot up and running in a matter of hours.
How can you create an AI chatbot for your website?
The first step in creating an AI chatbot for your website is determining what you want your chatbot to do, like providing customer service, responding to FAQs, or helping users navigate your website. After you've determined this, you need to choose a chatbot platform that has all the functionalities you need to build your AI chatbot and design your chatbot conversation flow. To learn more, check out our blog post on how to build an AI chatbot for your website.
To understand how to make the best of your chatbot, check out our article on post on chatbot best practices.
Related resources
Here are some business use-cases and actionable insights to help you make the best use of our AI chatbot software
