performCustomAction()
The performCustomAction() API allows you to perform a custom action that can be used to initiate a chatbot (Zobot/Answer bot) or triggers if configured. This API will notify the user about the chat and supports time-based or delayed execution based on trigger configurations.
Note:
- This API is supported from version 8.2.0-beta01.
- Use this API, when performing the "Invoke JS API" option in triggers.
- Ideal for initiating actions without immediately starting a chat session.
- If you want to start a chat immediately (without delay), use the ZohoSalesIQ.Chat.startWithTrigger() API instead.
Parameter:
- actionName (String) – The name of the custom action to be performed.