Conversation feedback list

Description

This API retrieves a list of feedback entries associated with a conversation from your SalesIQ portal/account.

Query Parameters

limit - (Optional) The number of feedback records to retrieve. The default is 20 and maximum is 99.
index - (Optional) Used for pagination (int) to fetch the next set of feedback records.
sort_order - (Optional) Specifies the sort order. Use asc for ascending or desc for descending.

OAuth Scope

SalesIQ.feedbacks.READ

HTTP Method

GET

URL

Copiedhttps://{[zohosalesiq_server_uri](https://www.zoho.com/salesiq/help/developer-section/rest-api-v2.html)}/api/v2/{screen_name}/conversations/{conversation_id}/feedbacks

Example

Copiedhttps://salesiq.zoho.com/api/v2/zylker/conversations/211760000000910039/feedbacks

Sample Payload

Copied{
  index: 1
  limit: 40
  sort_order: asc
}

Sample response

Copied{
  "url": "/web/v2/zylker/conversations/211760000000910039/feedbacks",
  "object": "feedback",
  "data": [
    {
      "feedback": "Thank you for the quick support!",
      "id": "211760000000910051",
      "attender": {
        "email": "james@zylker.com",
        "display_name": "James",
        "type": "operator",
        "image_url": "/web/v2/zylker/downloads/0_211760000000002002?purpose=operator_image",
        "id": "211760000000002002"
      },
      "rating": {
        "type": "smiley",
        "value": "happy"
      },
      "chatlet_count": "0",
      "visitor": {
        "last_name": "Visitor 10031",
        "name": "Visitor 10031",
        "first_name": "",
        "supported_operations": [],
        "salutation": "None"
      },
      "conversation": {
        "question": "I'm struck at the payment page",
        "end_time": "1753253006192",
        "start_time": "1753252996298",
        "reference_id": "541",
        "notes_available": "false",
        "mode": "chat",
        "id": "211760000000910039"
      },
      "app_id": "211760000000687001",
      "thread_id": "158",
      "created_time": "1753253010433",
      "department_id": "211760000000910001"
    },
    {
      "feedback": "Awesome! I got my refund and I'm happy.",
      "id": "211760000000910045",
      "attender": {
        "email": "patricia@zylker.com",
        "display_name": "Patricia",
        "type": "operator",
        "image_url": "/web/v2/arunachalam/downloads/0_4173534534653435?purpose=operator_image",
        "id": "4173534534653435"
      },
      "rating": {
        "type": "smiley",
        "value": "happy"
      },
      "chatlet_count": "0",
      "visitor": {
        "last_name": "Visitor 10031",
        "name": "Visitor 10031",
        "first_name": "",
        "supported_operations": [],
        "salutation": "None"
      },
      "conversation": {
        "question": "Hi, when will i get my refund?",
        "end_time": "1753252959386",
        "start_time": "1753252948622",
        "reference_id": "541",
        "notes_available": "false",
        "mode": "chat",
        "id": "211760000000910039"
      },
      "app_id": "211760000000687001",
      "thread_id": "157",
      "created_time": "1753252967658",
      "department_id": "211760000000910001"
    }
  ]
}