.sendEvent()

This API is used to send events to the SDK for several returning callbacks.

Events:

OPEN_URL 

This event allows you to open a URL when invoked. When using this event followed by a URL, this will open the mentioned URL.

COMPLETE_CHAT_ACTION 

This event will complete the chat action as a success or failure, with or without a message.

Syntax (OPEN_URL)

CopiedZohoSalesIQ.sendEvent(ZohoSalesIQ.Event eventName, String url);

Example (OPEN_URL)

CopiedZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.HANDLE_URL, function(chat) {
    if (!chat.url.startsWith("https://zylkerhomes.com")) {
        ZohoSalesIQ.sendEvent(ZohoSalesIQ.Event.OPEN_URL, chat.url);
    } else {
        // Handled by self
    }
});

Syntax (COMPLETE_CHAT_ACTION)

CopiedZohoSalesIQ.sendEvent(ZohoSalesIQ.Event eventName, String uuid, boolean success, String message);

Example (COMPLETE_CHAT_ACTION)

CopiedZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.PERFORM_CHATACTION, function(actionDetails) {
    ZohoSalesIQ.sendEvent(ZohoSalesIQ.Event.COMPLETE_CHAT_ACTION, actionDetails.uuid, true, "Chat action has been completed successfully");
});

Parameters:

  • uuid - unique Id for the chat action
  • success(Optional) - The default value is true
  • message(Optional) - The message to be displayed on the chat action button

Refer - Implementation for Chat actions.

Note:completeChatAction() and completeChatActionWithMessage() was deprecated.