Create a Chat Monitor

Description

You can use this API to create a chat monitor.

Requested Payload:

  • type (Mandatory) - The type you choose to monitor the chat between the operator, ip address or the visitors email address.
    • operator - Based on the name of the operator.
    • visitor_ip - Based on visitor's IP address.
    • visitor_email - Based on the visitor's email address.

OAuth Scope:

SalesIQ.chatmonitors.CREATE

URL:

Copiedhttps://{[zohosalesiq_server_uri](https://www.zoho.com/salesiq/help/developer-section/rest-api-v2.html)}/api/v2/{screenname}/chatmonitors

Example

Copiedhttps://salesiq.zoho.com/api/v2/zylker/chatmonitors

Payload

Copied{
"type":"operator",
"operator":"8000000002007"
}

Sample Response

Copied{
  "url": "/api/v2/newn/chatmonitors/8000000017009",
  "object": "chatmonitors",
  "data": {
    "id": "8000000017009",
    "enabled": true,
    "monitoring": {
      "type": "operator",
      "operator_email": "patricia@zylker.com",
      "operator_id": "8000000002007",
      "operator_name": "Patricia"
    },
    "stats": {
      "chats_joined": "200",
      "chats_monitored": "150",
      "last_monitored_time": "209876"
    }
  }
}