Create Feedback

Description

You can use this API to create or push a visitor's feedback to SalesIQ.

Note: To use this API, ensure to pass the encrypted conversation ID in the request URL. To obtain the encrypted conversation ID, use the Open Conversation API.

Requested Payload

Parameter	Type	Description
rating	String	Visitor's rating for the conversation. Accepted values: "happy", "neutral", "sad"
feedback	String	Visitor's textual feedback about the chat session. Max length: 2048 characters

HTTP Method: POST

Oauth Scope: SalesIQ.feedbacks.CREATE

URL

Copiedhttps://{[zohosalesiq_server_uri](https://www.zoho.com/salesiq/help/developer-section/rest-api-v2.html)}/visitor/v2/{screen_name}/conversations/{{encrypted_conversation_id}}/feedback

Example

Copiedhttps://salesiq.zoho.com/visitor/v2/zylker/conversations/siqcf0911a8a140c9f5e5bf3f2452efd789e6be425f9e23f418dc01d32f444ae29a/feedback

Payload

Copied{
    "rating":"happy",
    "feedback": "My issues have been solved in no time. Thanks a lot."
}

Response

Success: HTTP Status Code 200 OK