Call

Description:

This API retrieves details of a call on your SalesIQ portal/account.

Query Parameters:

include_fields (String) – Fetches additional details by specifying any of the following values (comma-separated).
- department – Includes the department to which the thread belongs.
- brand – Includes brand-related details.
- conversation – Provides details of the conversation.
- attachments – Includes the attachments related to the call.

OAuth Scope:

SalesIQ.media.READ

HTTP Method:

GET

URL

Copiedhttps://{[zohosalesiq_server_uri](https://www.zoho.com/salesiq/help/developer-section/rest-api-v2.html)}/api/v2/{screen name}/api/v2/{screen_name}/calls/{call_id}

Example

Copiedhttps://salesiq.zoho.com/api/v2/zylker/calls/359526000000451169

Sample response

Copied{
  "url": "/api/v2/zylker/calls/359526000000451169",
  "object": "call",
  "data": {
    "brand": {
      "name": "Zylker Shop",
      "id": "359526000000002242"
    },
    "last_attender": {
      "id": "359526000000024031"
    },
    "id": "359526000000451169",
    "created_time": "1742552117647",
    "pickup_time": "1742552131206",
    "connected_time": "1742552136865",
    "end_time": "1742552171662",
    "missed_time": "1742552171662",
    "status": "accepted",
    "type": "audio",
    "ended_by": {
      "type": "operator",
      "id": "359526000000002024"
    },
    "voice_message_available": false,
    "recording_available": true,
    "transcript_available": true,
    "summary_available": true,
    "participants": [
      {
        "status": "end",
        "email": "james@zylker.com",
        "name": "James",
        "participation_type": "first_attender",
        "id": "359526000000024031"
      }
    ],
    "attachments": [
      {
        "message": {
          "file": {
            "name": "1742972586268.mp3",
            "duration": "89219",
            "attachment_id": 359526000000451200,
            "index": "0",
            "att_type": "recording",
            "type": "audio/mp3",
            "media_id": "359526000000451175",
            "size": "3570477"
          }
        },
        "time": "1742972734319",
        "last_message_time": "1742972732422",
        "id": "1742972734319_2020690848623"
      }
    ],
    "department": {
      "name": "media",
      "id": "359526000000002024"
    },
    "conversation": {
      "status": "Attended Online",
      "type": "call",
      "in_time": "1742552113453",
      "reference_id": "402",
      "id": "359526000000451167"
    }
  }
}