Thread calls

Description:

This API retrieves details of calls from a thread on your SalesIQ portal/account.

Query Parameters:

include_fields (String) – Fetches additional details by specifying any of the following values (comma-separated).
- department – Includes the department to which the thread belongs.
- brand – Includes brand-related details.
- conversation – Provides details of the conversation.
- attachments – Includes the attachments related to the call.
limit – Specifies the number of calls to retrieve per request. The default and maximum value is 10.
index - Starting index for paginated results.

OAuth Scope:

SalesIQ.media.READ

Method:

GET

URL

Copiedhttps://{[zohosalesiq_server_uri](https://www.zoho.com/salesiq/help/developer-section/rest-api-v2.html)}/api/v2/{screen_name}/conversations/{conversation_id}/threads/{thread_number}/calls

Example

Copiedhttps://salesiq.zoho.com/api/v2/zylker/conversations/30984343840944/threads/1/calls

Sample response

Copied{
  "url": "api/v2/zylker/conversations/30984343840944/threads/1/calls",
  "object": "calls",
  "data": [
    {
      "brand": {
        "name": "media",
        "id": "359526000000002242"
      },
      "last_attender": {
        "id": "359526000000024031"
      },
      "end_time": "1742552171662",
      "id": "359526000000451169",
      "status": "accepted",
      "initiated_by": {
        "type": "operator",
        "id": "359526000000002024"
      },
      "pickup_time": "1742552131206",
      "type": "audio",
      "ended_by": {
        "type": "operator",
        "id": "359526000000002024"
      },
      "created_time": "1742552117647",
      "connected_time": "1742552136865",
      "voice_message_available": true,
      "recording_available": true,
      "transcript_available": true,
      "summary_available": true,
      "department": {
        "name": "media",
        "id": "359526000000002024"
      },
      "conversation": {
        "status": "Attended Online",
        "type": "call",
        "in_time": "1742552113453",
        "reference_id": "402",
        "id": "359526000000451167",
        "thread_number": 1
      }
    }
  ]
}