Zoho SalesIQ Conversation Enums

Note: This API is supported from version 10.0.0 .

SalesIQConversationAttributes

The SalesIQConversationAttributes type defines a set of metadata attributes that can be applied to both chat and call conversations in Mobilisten. These attributes enhance the user's interaction experience by customizing the display screen and routing them to the necessary departments.

Use this to set the visitor’s name, assign a display picture, include contextual information, or define department routing.

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public enum SalesIQConversationAttributes {
   case name(String?)
   case displayImage(UIImage?)
   case additionalInfo(String?)
   case departments([SIQDepartment])
}

Attribute	Type	Description
name	String?	Sets the visitor's display name for a more personalized chat or call experience.
displayImage	UIImage?	Assigns a custom display picture for the visitor, shown in chat or call interfaces.
additionalInfo	String?	Adds contextual metadata to the conversation such as a user ID, device information, and other details.
departments	[SIQDepartment]	Specifies one or more departments for routing the conversation based on the visitor’s context or needs.