getCategories()

The ZohoSalesIQ.KnowledgeBase.getCategories API allows to get a list of resource's (article) categories based on the below parameters. To get a specific resource list, use the below parameters as filters.

Parameters:

  • type * - (Articles) The type of the resource.
  • departmentId (Optional) - Department ID to fetch resource categories associated with it.
  • parentCategoryId (Optional) - The category Id to get the sub-categories.
  • callback * - The callback to get the resources categories.

Note: Fields marked * are mandatory.

Error Code

CodeMessage
1017Resource limit reached for the current plan
1025Invalid department ID
6102/1015Invalid language code
17001Invalid category ID
18013The provided language is not enabled. From your SalesIQ dashboard, navigate to Resources > Manage languages and enable this language.
500Mobilisten SDK not initialized
600No network connection
605Mobilisten SDK is disabled

 

Syntax

CopiedZohoSalesIQ.KnowledgeBase.getCategories(
      type: string,
      departmentId: string | null,
      parentCategoryId: string | null,
      callback: (error: CallbackError, categories: object[]) => void
    )

Example

CopiedZohoSalesIQ.KnowledgeBase.getCategories(ZohoSalesIQ.Resource.ARTICLES, departmentId: "department_id", parentCategoryId: "parent_category_id", (error, categories) => {

});