Create New Department
Description
You can use this API to create a new department.
Request Payload
- name: Name of the department(Mandatory)
- is_public: To set the department public or private(Values: true|false)
- description: Description about the department
- operators: The list of operator IDs that you would want to associate with the department (Mandatory)
- email_configurations: Email Configurations for the particular department
- from_email: Email address used by the department in the From field
- is_transcript_mail_enabled: To enable the email chat transcript option
- transcript_recipients: The chat transcript will be forwarded to the given email address
- is_blockip_mail_enabled: To enable the email notification when operators block IP addresses
- blockip_recipients: The visitor details of the blocked IP will be sent to this email address
- is_feedback_mail_enabled: To enable email notification for feedback received from the visitors
- feedback_recipients: The visitor's feedback will be sent to this email address
- is_missedchat_mail_enabled: To enable missed visitor email notifications
- missedchat_recipients: The missed visitor notifications will be sent to this email address
- is_cc_mail_enabled: To enable the adding of 'CC' email address automatically to the reply emails
- cc_recipients: This email will be added automatically for the reply emails sent to the visitor
OAuth Scope:
SalesIQ.departments.CREATE
URL
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Example
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Success Response
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