Trusted by over 465,000 businesses globally
Here's how Zoho SalesIQ provides seamless ecommerce live chat software
Gain insights on your website visitors
Unlock valuable insights about your website visitors using our real-time website visitor tracking feature. Use lead scores to interact with high-intent buyers while they're still on your site.
Start a chat proactively to engage visitors
Initiate personalized conversations, provide discounts, recommend products and new arrivals, reduce cart abandonment and boost sales–all from your ecommerce live chat widget.
Offer 24/7 support with smart chatbots
Leverage chatbots to resolve simple queries and route complex questions to operators resulting in happier customers for your ecommerce business.
Why Zoho SalesIQ is the best live chat for ecommerce
Frictionless shopping journey
Zoho SalesIQ's live chat for ecommerce unlocks powerful website visitor insights. See where customers engage (and where they get stuck) to optimize your pages for a seamless shopping experience.
Every click tells a story - use yours to craft a journey that converts.
Stop window shoppers in their tracks
Zoho SalesIQ's live chat for ecommerce goes beyond just chat. See what grabs your visitors' attention and jump in with personalized conversations. Offer instant advice on specific products and answer questions on the spot. Turn browsing into buying with real-time customer support.
Reduce cart abandonment with timely intervention
Proactively engage with customers before they think of abandoning their cart by analyzing their behavior on your website. With Zoho SalesIQ, you can set up an ecommerce chatbot to initiate chats with discounted price rates, providing a personalized experience for your customers and reducing cart abandonment rates.
Connect via seamless mobile chat
Extend your ecommerce business availability on the mobile app for your customers. Mobilisten —our mobile SDK for iOS, Android, and React Native—lets you provide in-app chat support to mobile shoppers to boost ecommerce sales. Set up push notifications, in-app event triggers, and more!
Analyze customer data effortlessly
With Zoho SalesIQ, you can seamlessly send live chat data to your CRM and convert chats into tickets through Desk integration . Additionally, Zoho SalesIQ integrates with analytics and other marketing automation tools, enabling ecommerce businesses to manage customer data.
Communicate with customers on multiple channels
Be where your customers are! For ecommerce businesses, it's a must to be in the instant messaging space to gain a competitive advantage. Connect your ecommerce business's instant messaging accounts with Zoho SalesIQ, and get in touch with customers in real time, on their preferred messaging channels–all from a centralized location.
Improve customer trust
Use Zoho SalesIQ to elevate your ecommerce customer support and foster trust and loyalty with your customers. Exceed their expectations by offering multilingual support and providing self-service options such as FAQs and knowledge base resources. Additionally, you can use pre-written responses to expedite response times, acquire rapid feedback, and more.
Use SalesIQ with all leading ecommerce platforms
BigCommerce
Magento
Shopify
Volusion
Squarespace
Open Cart
PrestaShop
GoDaddy
Live chat software for every business type and function
Whether you're a startup aiming to strike a chord with potential customers or a well-established corporation seeking to enhance customer support, Zoho SalesIQ's live chat software is designed to cater to all your customer communication needs.
