Live Chat Software for Marketing

Trusted by over 465,000 businesses globally

Leverage live chat at every step of the marketing cycle

01 Awareness
02 Nurturing
03 Conversion
04 Retention

Awareness

Get valuable visitor information

Uncover insights into visitor identification and use that information for precision marketing. Integrate with marketing tools to get the data in a single inbox for a comprehensive overview.

Set the stage for a memorable brand interaction

When your website visitors arrive, use engaging pop-up messages to welcome them with personalized offers or a friendly inquiry about their needs.

Attract high-quality leads for your business

Use live chat to navigate website visitors to the information they're seeking. Leverage their site history to understand their buyer intent and purchase stage so you can cater to their journey.

Nurturing

Route visitors to meet the right person

What if the leads need more information? Route them to the right person who can guide leads through complex information and offer valuable guidance.

Guide leads deeper into the sales funnel

Offer targeted guidance based on browsing behavior and chat interactions. Tailor recommendations and even book demo meetings in real time without having to wait for back-and-forth email interactions.

Collect live feedback

Offer another avenue for capturing customer feedback on your products or content, helping you refine your offerings and messaging.

Conversion

Help leads to overcome purchase hesitance

Address last-minute objections and provide reassurance. Give them supporting resources and push notifications with reminders to nudge them to overcome whatever's keeping them from purchasing.

Minimize friction during the checkout process

Facilitate smooth transactions for customers during the checkout process to minimize friction and increase conversion rates.

Capitalize on upselling and cross-selling opportunities

Identify opportunities to recommend relevant products or services based on the customer's current purchase, boosting average order value.

Retention

Provide flexible, multichannel communication support

Customers can get post-purchase help using your product or service via any convenient channel like WhatsApp, Instagram, etc. Easily handle conversations.

Build stronger customer relationships

Continue to nurture customer relationships by subscribing them to mailing lists and sending relevant news and resources.

Gather additional data

Get a panoramic view of your website performance and audience behavior. Take control of your marketing strategy with data from Google Analytics, Zoho Analytics, and so on.

Use AI chatbots for marketing

Let the chatbot do the work when you need an additional hand. Easily set up advanced chatbots help you in your lead generation activities and boost your sales.

See our chatbot

Looking to boost your marketing efforts without breaking the bank?

Our free live chat software for marketing includes 100 chat sessions per month, file sharing, voice notes, departments, 30-day chat history, offline messaging, in-app chat, daily reports delivered to your inbox, mobile apps, plugins, and extensions—all for free. No hidden charges and no credit card details required!

Live chat software for every business type and function

Whether you're a startup aiming to strike a chord with potential customers or a well-established corporation seeking to enhance customer support, Zoho SalesIQ's online chat platform is designed to cater to all your customer communication needs.