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Zoho SalesIQ: Live chat with property previews for real estate.
Proactive buyer engagement
Get ahead of the competition by proactively engaging with potential buyers. Pre-qualify their preferences and reach out with personalized information that matches their specific requirements.
Rapid query resolution
Ensure buyer/seller satisfaction with swift and efficient query resolution. Build trust and confidence with your customers, knowing that their inquiries are addressed promptly.
Seamless appointment scheduling
Say goodbye to phone tag and unnecessary back-and-forth! Effortlessly schedule property viewings at their convenience, 24/7 in real time. Should there be any changes or cancellations, give prompt notifications.
Why choose SalesIQ
Live chat for real estate websites?
Boost sales and convert more real estate prospects
Use the visitor tracking feature on your real estate website to gain valuable insights about your visitors and understand the preferences of your buyers and sellers. Engage with visitors in real time to provide assistance and support property owners in listing their properties for renting, leasing, or selling.
Identify hot prospects for real estate success
Effectively qualify leads by implementing lead scoring techniques based on their browsing behavior, such as the duration of time spent on the site and the frequency of clicks on specific pages. Use all the insights collected from user behavior to reach out to them at the right time and across different channels.
Elevate your real estate business conversations with chatbots
Experience the convenience with our AI chatbot on your real estate website. Start engaging in interactive conversations to help your customers find their dream property or address any inquiries on your behalf 24/7 to provide real-time responses.
Whether your real estate prospects need information about available properties; assistance with booking site visits; to make advance payments during the chat conversations; or help requesting receipts, providing feedback, or resolving any post-property purchase issues, our chatbot is here to assist every step of the way.
Pro Tip: Humanize conversations with GenAI
Schedule site visits effortlessly
Make scheduling site visits a seamless process by promptly engaging with customers as soon as they land on your property page. Use the live chat option to interact with them at their convenience and efficiently coordinate and schedule site visits based on their preferred time and availability.
Increase buyer-dealer transparency
Enhance buyer-dealer transparency by offering comprehensive and relevant information to your customers. Establish a knowledge base featuring FAQs and topics crucial to your real estate business like brokerage conditions and fees, potential hidden costs, and required documents for leases, purchases, and sales.
Start with our free live chat software for real estate
Say hello to our forever-free live chat – the ultimate live chat tool that won’t cost you a penny. With 100 chat sessions/month, file sharing, voice notes, departments, 30-day chat history, offline messaging, in-app chat, daily reports delivered to your inbox, mobile apps, plugins, and extensions, and more, you’ll have everything you need to connect with your customers. And the best part? No hidden charges or credit card details needed!
In-app chat with Mobilisten, our mobile SDK
Let your mobile app users quickly get in touch with you from any section of your app. Implement in-app chat support and extend all the other benefits of Zoho SalesIQ to your mobile app with Mobilisten, our mobile SDK available for Android, iOS, and React Native.
Learn more
Live chat software for every business type and function
Whether you're a startup aiming to strike a chord with potential customers or a well-established corporation seeking to enhance customer support, Zoho SalesIQ's live chat software is designed to cater to all your customer communication needs.
Frequently asked questions
Why is live chat so important to the real estate industry today?
Live chat plays a crucial role in the real estate industry for various reasons:
- Facilitates instant and real-time communication between real estate professionals and potential clients.
- Personalizes assistance tailored to the specific needs of each client to address their unique requirements.
- Enables quick access to information by providing links, documents, and directing clients to relevant resources.
- By engaging with website visitors and potential clients, real estate professionals can gather valuable information, qualify leads, and identify serious prospects, ultimately boosting their chances of success.
- Real estate transactions often involve complex processes, paperwork, and legal considerations. Live chat offers ongoing support to clients throughout their real estate journey, regardless of whether they're buying, selling, or renting, ensuring a smooth and well-supported experience.
Benefits of using live chat in real estate
Using live chat in the real estate industry offers numerous benefits:
- Instant communication
- Enhanced customer service
- Lead generation and conversion
- Cost-effective communication
- Increased website engagement
- 24/7 availability
- Analytics and insights
- Seamless Integration with CRM systems, help desk systems, and more.
How do I use live chat for a real estate business?
To use live chat for a real estate business effectively, consider the following steps:
- Select a reliable live chat platform that suits your business needs and integrates well with your website.
- Set up chat on your website. Place it on relevant pages, such as property listings, contact pages, or FAQs.
- Train your real estate agents to ensure they have a deep understanding of your real estate offerings, processes, and frequently asked questions.
- Create predefined responses to save time.
- Implement chatbots into your live chat system to automate responses to basic queries to provide instant answers and escalate more complex inquiries to human agents when needed.
- Offer proactive chat invitations to engage website visitors based on specific criteria, such as time spent on a page, exit intent, or certain actions taken.
- Use client information from previous chats or website interactions to personalize conversations
- Analyze the data to identify trends, areas for improvement, and optimize your live chat strategy accordingly.
- Regularly review chat transcripts, customer feedback, and analytics to identify pain points, common issues, or areas where your live chat support can be enhanced.