Zobot gets a facelift: Quick bot building, clear performance insights
Kickstart your bot creation with customizable, pre-built templates.
Import and export bot flows to easily customize and reuse them.
Track interaction trends, spot drop-offs, and optimize your bot with flow reports.
Answer Bot gets smarter with Zia's GenAI
With Zia's GenAI capability, Answer Bot can now generate conversational, to-the-point answers to prospect/customer queries, by scanning your knowledge base articles and FAQs.
GenAI productivity boosters, now powered by Zia
Craft those perfect messages with Writing Assistant
Get clear, concise chat and call summaries
ChatGPT assistant: Smarter, contextual interactions
Get custom chatGPT assistant-powered response suggestions
Integrate ChatGPT assistant with your codeless bot for business data-driven responses
Workflows: Smarter process automation for every chat touchpoint
Build intelligent workflows that automatically trigger actions based on key events. Whether it’s sending instant email or in-app notifications to your team when a lead reaches a critical lead score, or notifying your team via email when a chat is missed, our workflow automation ensures you stay ahead.
Messaging channels get a new upgrade
Reach large groups with personalized messages in one go
Simplify appointment scheduling via instant messaging channels
Keep every conversation professional with Profanity Management for channels
Manage multiple WhatsApp Business Accounts (WABA) from a single interface
Send updates, notifications, or reminders with WhatsApp templates
Get Instagram story replies delivered straight to your live chat dashboard
Seamless voice calls from your business's mobile app
Give your mobile app users a frictionless experience with in-app voice calling, making communication simple and seamless right from within the app.
Fine-grained, profile-based access control
Define what each of your team members can see or do in your SalesIQ portal by creating custom user profiles with clearly defined permissions. Control access at a feature level to strengthen security and boost team efficiency.
Whisper chat: Guide your team discreetly, mid-chat
Send private messages to your agents—while monitoring their conversations—without the prospect/customer ever seeing them. Offer quick suggestions, correct details, or even share updates with your agents behind the scenes, all while keeping the customer conversation smooth and uninterrupted on the front end.
Two new additions to our integration stack
Connect SalesIQ and Bigin to unify your sales data with for faster deal wins
Integrate with Zoho Lens to provide augmented reality-based remote assistance
Agent mobile app enhancements: Powerful features on the go
With our latest enhancements to the SalesIQ agent mobile app, your team can stay even more productive and responsive.
Re-engage WhatsApp visitors instantly by updating and sharing templates on the go
Craft perfect responses on the go with the Writing Assistant
Edit, annotate, and apply markup tools to media before sharing them with customers
Trim videos to emphasize key moments for clearer communication
Handle calls—both inbound and outbound—and record them for future reference
View auto-generated conversation summaries for quick context
Easily add and manage conversation tags for better chat organization
SalesIQ expands to Android TV
In addition to our Apple TV app, we’re thrilled to extend the big-picture advantage to Android TV users too. Now, you can display real-time insights and key metrics on a larger screen, making your data more accessible and impactful than ever before.
Reports for TV apps: See your KPIs on the big screen
Seamlessly display key metrics like your traffic source, visitor trends, most-visited pages, and more in real-time on your Apple or Android TV. Whether you're reviewing KPIs with your team or presenting performance data in meetings, the large screen ensures your data commands attention.
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