Manage conversations across multiple channels
Centralize all customer conversations in Service Plus, allowing your team to engage customers on their preferred channels from one integrated platform.
Instant messaging
Integrate popular messaging apps to provide real-time support and enhance customer engagement.
Simplify your email interactions with context-rich communication, ensuring each conversation is informed and efficient.
Social Media
Manage your social media interactions within your help desk, ensuring a consistent brand presence across all platforms.
Telephony
Combine the familiarity of traditional phone support with advanced contextual insights to deliver superior service.
Live chat
Deliver prompt, real-time assistance through our state-of-the-art business messaging solution.
Incident management
Route incidents to the right technicians and equip them with everything they need in a unified interface. Enhance service operations with AI-driven insights and automation.
Self-service
Empower your customers to resolve issues on their own with self-service tools. Provide instant access to support resources that help customers find answers quickly.
Guided conversations
Utilize our low-code platform to create intuitive self-service workflows for both customers and support teams.
Community
Create a forum where customers, prospects, and visitors can share insights, ask questions, and support one another.
Knowledge base
Develop a repository of solutions and frequently asked questions, empowering customers with instant, self-guided assistance.
Remote Support
Offer on-demand or scheduled remote assistance tailored for customers who prefer attended sessions or require frequent support across different networks.
File transfer
Effortlessly exchange files up to 2GB between PCs on varied networks, ensuring smooth and secure document sharing.
Instant chat
Initiate real-time, personalized chat support during a remote session to quickly address your customers’ concerns.
Schedule sessions
Arrange remote support sessions at convenient times for your customers, managing appointments seamlessly across multiple time zones.
Voice and video chat
Incorporate voice or video communication during remote sessions to facilitate faster problem resolution through direct interaction.
Reboot and reconnect
Reboot the remote computer as needed during a session and automatically reconnect, maintaining an uninterrupted support experience.
AR Support
Enhance your remote support with real-time camera streaming and interactive Augmented-Reality tools. Experts can diagnose issues visually and deliver precise guidance by overlaying annotations, virtual pointers, comments, measurements, and text instructions directly on the customer's live feed.
Live camera streaming
Enhance remote troubleshooting by viewing a live feed from your customer's device. Experts can access real-time video from smartphones or smart glasses.
2D and 3D annotations
Improve communication by overlaying visual markers on the live stream. Technicians can draw arrows, sketches, or shapes directly on the customer's screen to highlight specific areas.
AR measurement
Ensure precision during repairs or installations by using AR measurement tools. Even when customers lack physical measuring tools, technicians can remotely measure objects or distances.
Live text
Support with live text capture through optical character recognition (OCR). Technicians can quickly scan and share only the essential text from product labels or manuals via chat.
Chatbots
Streamline your customer service with adaptable chatbots. These bots mimic human interactions, enabling you to design detailed support workflows and automatically generate tickets based on every customer interaction.
Support automation with chatbots
Streamline your customer service with adaptable chatbots. These bots mimic human interactions, enabling you to design detailed support workflows and automatically generate tickets based on every customer interaction.
Auto-pilot assistance
Transform chats into support tickets with a single click whenever a query needs extended attention.
One-click ticket conversion
Convert live chats into tickets and manage them directly within Service Plus. Update statuses, set deadlines, modify details, send messages, and add internal notes; without leaving the chat interface.
Task management
Streamline your customer service with adaptable chatbots. These bots mimic human interactions, enabling you to design detailed support workflows and automatically generate tickets based on every customer interaction.
Streamlined issue tracking
Capture and assign project issues or bugs to the appropriate team members, ensuring rapid tracking and resolution to keep your projects on schedule.
Flexible task views
Choose a view that suits your needs: use the classic view for comprehensive task details, the plain view for a simplified list, or the kanban board to visualize tasks as cards grouped by status.
Gantt charts
Plan and monitor project progress with interactive gantt charts that help you visualize dependencies, adjust schedules as needed, and keep projects on track.
Manage dependencies
Set and monitor dependencies between tasks to ensure that each step is completed in the required order for smooth project execution.
Timely reminders
Stay on top of your workload with task reminders that alert you to important deadlines, even during the busiest periods.
Analytics
Streamline your customer service with adaptable chatbots. These bots mimic human interactions, enabling you to design detailed support workflows and automatically generate tickets based on every customer interaction.
Analytics and insights
Visualize your data to monitor ticket inflow, assess agent performance, and track SLA adherence. Uncover trends and merge insights from different sources to drive smarter, data-driven decisions.
Ticket inflow
Keep an eye on ticket volumes and response rates throughout the day to ensure your resources are optimally allocated. Recognize patterns and fine-tune your team's performance as needed.
Agent performance
Examine key metrics such as average response time, customer satisfaction, and ticket load in one centralized view to elevate the quality of your support services.
SLA analysis
Quickly identify trends in SLA compliance across regions, products, and teams to maintain top-notch support performance.
Customer satisfaction
Learn what customers truly think with easy-to-create surveys. Analyze feedback in plain language, spot urgent issues, and act on insights to improve your service.
Happiness rating
Collect clear, actionable feedback with a single-question survey. Customers can choose between two simple rating options and can add optional comments to provide deeper insight into their experience.
CSAT surveys
Use our pre-designed templates to measure service performance throughout the customer support journey.
Powerful service platform, at a price that makes sense.
No credit card required.No software to download.