## Zoho Inventory Documentation Index

Access the complete documentation index at:
https://www.zoho.com/uk/inventory/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Purchase Returns Operations

In this help document, you’ll learn all the actions you can perform on the purchase returns in your organization.

## Mark Shipment as Fulfilled

You can mark a purchase return as partially or completely fulfilled to indicate whether the returned items have been shipped. To do this:

*   Go to **Purchase Returns** under _Purchases_ in the left sidebar.
*   Choose the purchase return you wish to cancel items.
*   In the purchase return details page, click the **More** icon.
*   Select **Mark Shipement as Fufilled** from the dropdown.
*   Choose either **Completely Fulfillment** or **Partially Fullfillment.** ![Complete or Partial Shipment](/inventory/help/images/purchase-returns/complete-or-parial-shipment.png)
*   Confirm your action by clicking **Yes** in the upcomming pop-up.

## Cancel Items

You can cancel items in a purchase return when only some of the received items need to be returned. For example, if you purchased 10 items and only 2 items are damaged, you can return just those 2 items instead of returning the entire purchase.

To cancel items in purchase return,

*   Go to **Purchase Returns** under _Purchases_ in the left sidebar.
*   Choose the purchase return you wish to cancel items.
*   In the purchase return details page, click the **More** icon.
*   Select **Cancel Items** from the dropdown.
*   Enter the **Quantity to Cancel** in the upcoming pop-up.
*   Click **Proceed**. Now you create picklist, package, shipments or vendor for the cancelled item alone.

**Note:** If you want to reopen a cancelled item in the purchase return, repeat the same steps and select **Re-open Cancel Items** from the **More** dropdown. The purchase return will be updated accordingly.

**Insight:** The purchase order status will be changed to **Closed** once you record the shipments and vendor credits.

## Edit

You can edit an existing purchase return to modify the details.

To edit the purchase return,

*   Go to **Purchase Returns** under _Purchases_ in the left sidebar.
*   In the purchase return details page, click **Edit**.
*   Make the required changes and click **Save.**

## Void

You can void a purchase return to mark it as invalid when it should no longer be processed, without deleting the record.

To void a purchase return,

*   Go to **Purchase Returns** under _Purchases_ in the left sidebar.
*   In the purchase return details page, click the **More** icon.
*   Select **Void** from the dropdown.
*   Enter the **Reason** in the upcoming pop-up.
*   Click **Void.**
*   Read and confirm your action by click **Proceed** in the pop-up.

**Note:** Once performed, this action cannot be undone.

### Clone

You can clone a purchase return to create a new return with the same details quickly, reducing manual entry.

To clone a purchase return:

*   Go to **Purchase Returns** under _Purchases_ in the left sidebar.
*   In the purchase return details page, click the **More** icon.
*   Select **Clone** from the dropdown.
*   Made the required changes and click **Save**.

## Delete

You can delete a purchase return to permanently remove it from the system when it is no longer required.

To delete a purchase return:

*   Go to **Purchase Returns** under _Purchases_ in the left sidebar.
*   In the purchase return details page, click the **More** icon.
*   Select **Delete** from the dropdown.
*   Confirm your action by clicking **Delete** in the pop-up.