Do the users in the Inactive status take up a license? Will marking a user inactive downgrade their license automatically?
The users in the Inactive status will not use up licenses in Zoho Expense. However, marking a user inactive will not downgrade their license automatically. You will have to remove them from Zoho Expense. To remove the subscribed users:
- Go to Admin View.
- Click the Gear icon at the top right corner of the page and select Subscription.
- You will be redirected to the payments page where you can unsubscribe the users.
- Click Downgrade Add-Ons.
- Mention the number of users you want to unsubscribe and click Downgrade.