"Launching a subscription model with zero overhead: How Hybrid Battery 911 drives passive income with Zoho Billing"

The company

Hybrid Battery 911 is a hybrid battery reconditioning company based in the United States, with a mobile service that covers the entire east coast with plans to expand nationwide. Their technicians go to customers' locations for battery reconditioning and warranty support. The team is focused on scaling operations while improving customer convenience and recurring revenue.

The challenge

Before Zoho Billing, their business model required customers to pay upfront for multiple years worth of warranty coverage, making sales conversations challenging. Billing operations were manual, with no system to track renewals automatically or remind customers when coverage was about to expire.

"Zoho Billing changed everything! Every penny we make through the warranty service is money we don’t have to put any effort into making, outside of an initial selling point."

Emily,

Director of Technical Operations, Hybrid Battery 911

The solution

With Zoho Billing, Hybrid Battery 911 introduced a streamlined subscription service for warranty payments. Automation features helped the team track customer due dates, manage follow-ups, and notify users of upcoming renewals. The onboarding process was intuitive, and training new team members has been quick and effortless thanks to the product’s clean interface and detailed help center.

The team uses different subscription tiers based on vehicle models, and Zoho Billing made managing and overseeing these pricing plans simple. Secure payment handling has also been a key benefit, with no fraud-related issues since adoption.

Benefits and ROI

•  Passive income through subscription billing
•  Simplified renewal management and customer notifications
•  Streamlined onboarding and training for new reps
•  Faster reporting and tax preparation
•  Clear financial forecasting with year-over-year analytics
•  Fraud-free transactions with secure payment systems

"Customer experiences have definitely been eased by the system. We have no complaints, which speaks volumes."

Looking ahead

Hybrid Battery 911 continues to expand its mobile services across the US, confident in its ability to scale without increasing billing overhead. With Zoho Billing powering its warranty subscriptions and automations, the team is focused on growth, convenience, and service excellence.

"We would absolutely recommend Zoho Billing to others! It’s simple to learn, powerful to use, and essential to how we run our business."