How a social media company you've never heard of is primed to revolutionize customer servicePosted on April 27, 2015April 27, 2015 by Austin Talbert8 Mins Read
The Apple Watch, the revamped Apple Store and you: customer service tips from the world's most valuable brandPosted on April 10, 2015April 10, 2015 by Austin Talbert8 Mins Read
Can rewriting your mission statement transform your customer service?Posted on March 19, 2015March 19, 2015 by Austin Talbert8 Mins Read
10 steps for making a huge impact on your customer servicePosted on March 7, 2015March 7, 2015 by Austin Talbert10 Mins Read
The (not so) secret strategy these 10 customer service legends sharePosted on March 2, 2015March 2, 2015 by Austin Talbert12 Mins Read
Which customer-obsessed brand are you? Take the quiz and find your match.Posted on March 1, 2015March 1, 2015 by Austin Talbert0 Min Read
The most painful customer service moments of 2014, and how you can avoid them in 2015Posted on January 1, 2015January 1, 2015 by Austin Talbert8 Mins Read
Customer service centered around customers, not software. Now that's zen.Posted on September 19, 2014September 19, 2014 by Austin Talbert4 Mins Read
The customer service lessons we must all learn from that Comcast callPosted on July 23, 2014July 23, 2014 by Austin Talbert9 Mins Read
8 tips for measuring (and improving) customer happinessPosted on June 26, 2014June 26, 2014 by Austin Talbert4 Mins Read
7 benefits mobile customer service apps unleashPosted on June 4, 2014June 4, 2014 by Austin Talbert5 Mins Read
LiveDesk + Zoho Support = Instant Customer HappinessPosted on January 24, 2014January 24, 2014 by Austin Talbert4 Mins Read
McDonald’s customer service problemPosted on April 24, 2013April 24, 2013 by Austin Talbert5 Mins Read
Support customers in LiveDesk, extend the value of Zoho CRMPosted on April 5, 2013April 5, 2013 by Austin Talbert4 Mins Read
Announcing Zoho LiveDesk: Start delivering instant happiness to your customersPosted on February 26, 2013February 26, 2013 by Austin Talbert4 Mins Read