Blog

Author: Kiruthika Devi

Add live chat to your website in 9 steps

Add live chat to your website in 9 steps

Posted on February 26, 2025February 26, 2025 by Kiruthika Devi
14 Mins Read
CategoriesZoho SalesIQ
Top live chat software in 2025 

Top live chat software in 2025 

Posted on February 13, 2025February 13, 2025 by Kiruthika Devi
17 Mins Read
CategoriesZoho SalesIQ
HR chatbots: Benefits, use cases, and top HR chatbot service providers

HR chatbots: Benefits, use cases, and top HR chatbot service providers

Posted on February 3, 2025February 3, 2025 by Kiruthika Devi
11 Mins Read
CategoriesZoho SalesIQ
Generative AI for customer experience: What it is, types, benefits, use cases, and best practices

Generative AI for customer experience: What it is, types, benefits, use cases, and best practices

Posted on November 6, 2024November 6, 2024 by Kiruthika Devi
16 Mins Read
CategoriesZoho SalesIQ
What is customer journey map? Types, examples, templates & best practices

What is customer journey map? Types, examples, templates & best practices

Posted on September 26, 2024September 26, 2024 by Kiruthika Devi
19 Mins Read
CategoriesZoho SalesIQ
B2B vs B2C customer journey: Differences, importance, mapping, and examples

B2B vs B2C customer journey: Differences, importance, mapping, and examples

Posted on August 30, 2024August 30, 2024 by Kiruthika Devi
14 Mins Read
CategoriesZoho SalesIQ
Millennials vs Gen Z: Customer service expectations and differences

Millennials vs Gen Z: Customer service expectations and differences

Posted on August 7, 2024August 7, 2024 by Kiruthika Devi
8 Mins Read
CategoriesZoho SalesIQ
What are no-code chatbots and how do you create them?

What are no-code chatbots and how do you create them?

Posted on July 12, 2024July 12, 2024 by Kiruthika Devi
5 Mins Read
CategoriesZoho SalesIQ
Customer journey optimization explained simply

Customer journey optimization explained simply

Posted on June 7, 2024June 7, 2024 by Kiruthika Devi
5 Mins Read
CategoriesZoho SalesIQ
Chatbots vs. virtual assistants: What are the differences?

Chatbots vs. virtual assistants: What are the differences?

Posted on May 16, 2024May 16, 2024 by Kiruthika Devi
6 Mins Read
CategoriesZoho SalesIQ
How to create an omnichannel customer engagement strategy

How to create an omnichannel customer engagement strategy

Posted on March 29, 2024March 29, 2024 by Kiruthika Devi
7 Mins Read
CategoriesZoho SalesIQ
Customer success metrics: A closer look at the KPIs

Customer success metrics: A closer look at the KPIs

Posted on February 14, 2024February 14, 2024 by Kiruthika Devi
12 Mins Read
CategoriesZoho SalesIQ
Closing the support gap: Enhance customer service with the Zoho SalesIQ + Zendesk Integration

Closing the support gap: Enhance customer service with the Zoho SalesIQ + Zendesk Integration

Posted on February 6, 2024February 6, 2024 by Kiruthika Devi
3 Mins Read
CategoriesZoho SalesIQ
What is predictive lead scoring & reasons to use predictive lead scoring software

What is predictive lead scoring & reasons to use predictive lead scoring software

Posted on March 15, 2023March 15, 2023 by Kiruthika Devi
12 Mins Read
CategoriesZoho SalesIQ
What is Hybrid Shopping & How to Improve Customer Shopping Experience in Retail?

What is Hybrid Shopping & How to Improve Customer Shopping Experience in Retail?

Posted on February 15, 2023February 15, 2023 by Kiruthika Devi
10 Mins Read
CategoriesZoho SalesIQ
From anonymity to insights - A complete guide to website visitor identification

From anonymity to insights - A complete guide to website visitor identification

Posted on December 21, 2022December 21, 2022 by Kiruthika Devi
13 Mins Read
CategoriesZoho SalesIQ