Businesses run on different functions: sales, marketing, support, and engineering. Every team operates simultaneously to complete tasks at hand. But the crucial question that needs to be addressed is whether these teams are working together and in sync with each other.
Cross-team collaboration is one of the fundamentals that drive productivity in an organization. The right tools enable seamless cross-departmental collaboration, and the wrong tools might simply break the business. Zoho Cliq makes all the difference by breaking down siloes and bringing teams together.
Channel your work
If you're thinking about bridging the gap between your teams, then think about "Channels" first. Channels are highly versatile in fueling communication, creating organized conversations, storing important information, and improving the overall accessibility. Cliq's channels are available for different purposes: organization, team, multi-team, personal, and external.
Multi-team channels are a great way to bring two different teams together and engage in discussion. For example, sales and marketing teams can be added to a common channel related to lead generation so that their mutual efforts work in tandem and everyone stays on the same page. To drill down into topic-specific discussions in the channel, these teams can use threads. Threads are focused, intra-channel conversations that help keep conversations organized and avoid clutter. All discussion related to a specific topic could be limited to the thread—messages or meetings—and threads can be closed once decision-making is complete.
Act faster with workflows
Making smart work happen is all in the automated workflows you build. To make cross-team collaboration effortless, you need access to relevant data. Instead of giving access to specific tools like CRM or Campaigns for every department, you can centralize all your data inside Cliq so that all teams have a bird's-eye view of relevant information and can make informed decisions.
And how can you achieve this? Zoho Cliq integrates with campaign, ticketing, CRM, and analytical tools. By setting up simple workflows, you can bring data from these apps into Cliq.
Let's say a customer has escalated an issue in your ticketing app about incorrect information on your website. The ticket details can be delivered as a notification in a Cliq channel that has both customer support and development teams. The development team can refer to this and take immediate action to rectify the discrepancy—thereby simplifying the entire process of customer escalation and resolution.
Encourage transparency
When things are in plain view, ambiguity is minimal. To foster healthy communication between departments and teams, maintain transparency in communication. There are several ways this can be achieved. Instead of resorting to personal messages, task-related communication, decisions, and updates can be kept open in the channel so that everyone is aware of the progress. This will help avoid any misunderstandings that might otherwise occur. If a responsible individual is off work and the issue needs to be dealt with immediately, an alternative individual can take over and get the work done.
Celebrate your wins
When an employee is acknowledged for a job well done socially, they feel motivated to do even better. According to an employee recognition statistic published by Reward Gateway, 91% of HR workers agree that recognition and reward positively affect employee retention. To celebrate wins across departments in your organization, you can set up announcement channels where admins can recognize employee contributions, customer wins, and campaign turnover. You can also set up bots in Cliq to post a message any time a deal is won or a product is rated positively to motivate the people involved to do even better. You can also create channels to promote open discussions and knowledge sharing for a better perspective.
The idea is to bring people, ideas, and the tools you use together—and that's exactly what Zoho Cliq helps you achieve through its smart collaboration tools. Once the foundation is laid, the rewards just keep flowing, because when communication is taken care of, everything else simply falls into place.
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