An influx of chats is piling up from all directions; decisions are made in chats, and priority action items get lost in the scroll. Despite meticulous planning and decision-making, progress never reaches your Kanban board. By then, it's too late, and you're already behind. What should have been a two-minute update just ate 45 minutes of productivity and multiple cups of coffee due to stress.
Have you ever wondered about adding a seismic shift to your workplace? How about having a control panel or a taskbar on top of each message, giving you extra buttons to perform additional operations instantly? Let's quietly transform your workplace turmoil with Zoho Cliq's message actions.
Communication crisis
Here's a wake-up call supported by accurate statistics:
The US loses $1.2 trillion each year due to communication inefficiencies in the workplace. (Source: Sociabble Communications Research, 2025)
Employees spend 58% of their time on "work about work," which includes tracking updates and duplicating efforts. (Source: Asana Anatomy of Work Report, 2024)
Teams that utilize structured and proactive communication tools experience a 25% increase in productivity. (Source: ElectroIQ Workplace Productivity Statistics, 2025)
According to Grammarly Business, each employee costs companies an average of $12,506 annually due to communication breakdowns. (Source: State of Business Communication, 2024)
The harsh reality is that a significant amount of time and money is wasted, which hinders real progress. This is where Zoho Cliq's message actions completely change the game. They transform every conversation with a productivity powerhouse with surgical precision.
With just a click, you can convert a message into a task, a desk ticket, or a note, or trigger any automation. No more app-hopping marathons and tab-switching gymnastics!
Integrations that already exist in Cliq's marketplace
There is no need to build anything from scratch; the Cliq marketplace has plenty of ready-to-use extensions that come with message actions baked in.
Zoho Projects: When a new idea pops up during a discussion in a dedicated channel about an upcoming product release, turn the message into a task, assign it, set deadlines, and track milestones.
Zoho Desk: If a customer complaint is shared, click to convert it into a support ticket instantly, ensuring customer satisfaction.
Zoho CRM: When a potential lead shows interest or shares details in a sales channel, log it directly in the CRM to capture sales intelligence on the fly.
Trello: As soon as someone suggests an improvement in the product development group, create a Trello card to capture the product feedback and ensure it flows into your development board.
Bitly: Streamline your communication by converting long URLs into short, trackable links before sharing them with customers or teams.
ChatGPT: Feeling overwhelmed by too many conversations in a single channel? Get instant chat summaries to understand what happened quickly.
Discover the Cliq marketplace, install more extensions that connect directly with Cliq, and use more message actions that allow your entire team's toolkit to reside within your chat window.
Build your own smarter actions
With our powerful Cliq developer platform, you can create message actions that feel like a mini-assistant is embedded in your chat, combining AI with external services.
You can build a message action that performs sentiment analysis to detect customer frustration in support chats.
Additionally, you can create an action that drafts a quick reply using a language model based on the message's context.
Another option is to analyze a deal conversation and provide smart recommendations for the next steps, such as "Follow up in two days" or "Loop in the Sales lead."
The Cli(q)ck that matters!
The goal isn't just to have more conversations; it's to make every conversation count. With Zoho Cliq's message actions, you won't have to worry about brilliant ideas getting lost in chat history, critical action items being overlooked, or opportunities disappearing because someone forgot to follow up.
So, before you scroll past the following important message, ask yourself: What if one click could help you take control of it?
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