Email (Available across all regions)
per email credit
- 10,000 emails per credit
- Email credits valid for 6 months
- Each email to a recipient counts as one email
- First credit is free
How does the credit work?
You purchase 3 credits(). Each credit lets you send 10,000 emails. You can send up to 30,000 emails before your credits expire in 6 months.
Dedicated IP addresses
/month billed annually
While our shared IPs are well managed and primed for high deliverability, certain businesses with high email volume might require a dedicated IP. It helps isolate your email reputation.
Note: It's available only on annual basis and in some DCs. Contact support for more info.
SMSBETA(Available only in India)
per message credit
Each message is charged at .
- 1,000 SMS chunks per credit
- Credits valid for 6 months
- Each SMS chunk can have up to 160 characters
How does the credit work?
You purchase 3 credits (). At a per-message cost of , you can send up to 3000 SMS before your credits expire in 6 months.
Note:
Messages over 160 characters are split into multiple parts and billed per part.
SMS and WhatsApp channels share the same message credit balance.
WhatsApp BETA(Available across all regions)
per message credit
Each message is charged at Meta's per-message rate for your destination country, plus a 10% platform fee. Custom fee for high-volume users.
- Credits valid for 6 months
- Utility and Authentication messages are supported
How does the credit work?
Per message cost is deducted from your credit balance in your local currency.
Example(USD): Authentication message to the US at US$0.0374/message. You purchase 2 credits for US$4. Send 100 messages → US$3.74 deducted. Remaining balance: US$0.26.
Note:
The same credit deduction system is followed across regions and currencies.
SMS and WhatsApp share the same message credit balance.
Voice BETA(Available in US, IN, EU and AU DCs)
per voice credit
Number rental starts at 1 credit/monthCall rates start at 0.0125 credits/min
Number rental starts at 2 credits/monthCall rates start at 0.0125 credits/min
Number rental starts at 2 credits/monthCall rates start at 0.0026 credits/min
Number rental starts at 500 credits/monthCall rates start at 0.4 credits/min
Outbound call rates and number rental costs from Zoho Voice pricing apply to Zoho CPaaS.
- No expiry on Voice credits
- Minimum purchase threshold is 10 voice credits.
How does the credit work?
Number rental rate and call rates are deducted from your credit balance in your local currency.
Example (USD): You purchase 3 credits for US$3. Landline number rental for the month: 1 credit. One 1-minute Bridge call: 0.0125 credits. Total deducted: 1.0125 credits. Remaining balance: 1.9875 credits.
Same credit deduction system is followed across regions and currencies.
Why choose Zoho CPaaS?
All four channels. One account.
No monthly minimums
You pay only for what you send. There are no subscriptions, no seat fees, and no charges for months you don't use the platform.
Custom pricing
If you're a high volume sender, you can call us or drop us an email to discuss custom pricing that would fit your sending volume.
Logs and delivery reports
Detailed delivery logs across all channels. Know the status of every message and call — sent, delivered, failed, or bounced.
Compliance-ready
Built on Zoho's infrastructure with data residency options across multiple regions. Meets the compliance requirements of regulated industries.
Support at no extra cost
Technical assistance is included regardless of your usage level. No tiered support plans — you get the same help whether you send a hundred or a million messages.