A pricing model that's convenient for you
Meet your needs without breaking your budget.
Truly Unlimited Plan *
Get flexible pricing on the Truly Unlimited Plan tailored to your organization's needs.
(Available only for US and CanadaUnited Kingdom, Netherlands, Germany, Sweden, France, Spain, Italy, Belgium, Denmark, Finland, Ireland, and Norway region users)
* inbound call charges for toll-free numbers may vary based on the requirements
Get started with a 15-day free trial. No credit card required.
- NewUnlimited calling - US and Canada onlyToll-free excluded
- 1,000 free incoming mins/license/month For UK, and AUGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded).
- 250 free outgoing mins/license/month For local calls to UK, and AUGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
- All-in-one dashboard Both Calls & Agent Stats
- SMS One way SMS is available internationally and will be sent using random codes based on destination. Two-way SMS service is available only within the US and Canada.
- Multi-level IVR
- Live call tracking
- Call queues with different ring strategies
- Call action handler
- Call detail records (CDR)
- Dynamic call recording with storage *
- Agent-to-agent calling
- Contact management
- Voicemail and Voicemail drop
- Voicemail Transcription*
- Call notes & Call disposition
- Call branding Only for US numbers
- Business hours & Holidays
- Desk phone and Headsets integrations
- Native & telephony integrations with Zoho apps Zoho CRM, Desk, Cliq, Meeting, Recruit, Bigin, and ManageEngine SDP on Cloud.
- Mobile apps, Desktop apps, and ZDialer browser extension.
- Call monitoring **Barging, Whispering, Three-Way interactions.
- Power dialer **
- Queue performance metrics **
STANDARD
$49per admin & 10 Telephony agents(Call charges applicable)
START FREE TRIALEverything in
BASIC (Except Unlimited calling) +
Everything in BASIC +
- 10 free telephony agents/license Only active users from Zoho apps integrated with Zoho Voice can be imported as Telephony Agents.
- 1,000 free incoming mins/license/month For US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded).
- 250 free outgoing mins/license/month For local calls to the US, the UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
- Call monitoring **
- Power dialer **
- Queue performance metrics **
- Upgrade telephony agents **
CONTACT CENTER
$74per admin & 10 Telephony agents(Call charges applicable)
START FREE TRIALEverything in
STANDARD (Except Unlimited calling) +
Everything in STANDARD +
- 10 free telephony agents/license Only active users from Zoho apps integrated with Zoho Voice can be imported as Telephony Agents
- 2,500 free incoming mins/license/month For US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded).
- 500 free outgoing mins/license/month For local calls to the US, the UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
- One free local number for each license US, UK, AU, or CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland local numbers only
- Call monitoring Barging, Whispering, Three-Way interactions
- Power dialer
- Queue performance metrics
- Upgrade telephony agents**
- Advanced Noise CancellationPowered by Krisp AI
- All-in-one dashboard Call Stats. Agents stats will be displayed only if Additional users are purchased.
- Inbound & Outbound calls
- Contacts module
- Call action handler
- Call detail records (CDR)
- Call recording & storage*
- Voicemail
- Voicemail Transcription*
- Native integrations with Zoho apps
- Mobile apps, Desktop apps, and ZDialer browser extension
- 250 free outgoing mins/month#For local calls to US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland numbers (Toll-free excluded).*
- Single-level IVR #
- Call queues#
- SMS#One way SMS is available internationally and will be sent using random codes based on destination. Two-way SMS service is available only within the US and Canada.
- Agent-to-agent calling#
- Call transfer#
- Business hours & Holidays#
- Dynamic call recording#
- Desk phone integration#
- Headphone integration (Jabra and Poly)#
- Additional users**
- Queue performance metrics #**
- Power dialer #**
Everything in SOLO +
- 1,000 free outgoing mins/month For local calls to the US, the UK, AU, and Canada (Toll-free excluded).For local calls to the Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
- Single-level IVR
- Call queues with different ring strategies
- SMS One way SMS is available internationally and will be sent using random codes based on destination. Two-way SMS service is available only within the US and Canada.
- Call brandingOnly for US numbers
- Call notes & Call disposition
- Business hours & Holidays
- Dynamic call recording
- Direct extension dialing
- Desk phone and Headset integrations
- Power dialer **
- Queue performance metrics **
- Additional users**
Everything in TEAM +
- 2,000 free outgoing mins/month For local calls to the US, the UK, AU, and Canada (Toll-free excluded).For local calls to the Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
- Power dialer **
- Queue performance metrics **
- Additional users **
Everything in OFFICE +
- 5,000 free outgoing mins/month For local calls to the US, the UK, AU, and Canada (Toll-free excluded).For local calls to the Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
- Power dialer **
- Queue performance metrics **
- Additional users **
Add-ons
Additional users
$19
/user/month, billed annuallyPower Dialer
10 credits
/user/monthQueue Performance Metrics
10 credits
/user/monthUpgrade Telephony Agents
15 credits Upgrade Telephony Agents’ privileges to provide them access to Zoho Voice's web UI. Features may vary based on the plan.
/user/monthVoice pricing
Pay only for what you use.
Select Country
| Type of number used to receive calls | Call rates to receive calls from | |
| Landline | Mobile | |
| Personal | Free | Free |
| Local | 0.0085 | 0.0085 |
| Toll-Free | 0.02 | 0.02 |
Additional charges
Unlimited number rental - 10 per month
Personal number rental - 3 credits per month
Local number rental - 1 credit per month
Toll-free number rental - 2 credit per month
Add-ons (Optional)
Recording - 0.0025 credit per min
Storage - 0.0005 credit per min per month
Call monitoring - 0.005 credit per min
VM transcription - 0.05 credit per min
Call Branding - 0.08 credit per branded call
Noise Cancellation - 2 credit per user per month
Concurrent calls
Personal number - 1 call at a time
Local number - 10 calls at a time*
Toll-free number - 10 calls at a time*
Note : Concurrent calls include both inbound and outbound calls
*Contact Support for higher number of concurrent calls
SMS Pricing
Check out the local and international SMS rates.
Local Number Rental
USA - 1 credit/month
Canada - 1 credit/month
SMS rates for USA
Send - 0.009 credit/SMS*
(inclusive of all carrier charges)
Receive - 0.007 credit/SMS*
SMS rates for Canada
Send - 0.015 credit/SMS*
(inclusive of all carrier charges)
Receive - 0.007 credit/SMS*
Global SMS rates
Send - 0.05 credit/SMS*
Receive - Service not available
MMS rates for USA
Send - 0.03 credit/MMS
Receive - 0.015 credit/MMS
MMS rates for Canada
Send - 0.03 credit/MMS
Receive - 0.01 credit/MMS
Note: 1 Credit = 1 USD
*Mentioned rates are for one part SMS with 160 characters.
Important update: SMS and MMS services will be activated only to 10DLC registered Business phone numbers. For more details, please refer to our post.
High-quality local and international calls at the best price
Get started with your cloud-based business phone system now.
Frequently asked questions
I'm an existing Zoho user. What plan do you suggest?
If you're a Zoho One, CRM, Desk, Recruit, or Bigin user, you can try our Enterprise Telephony edition's Standard plan. This is a Zoho-friendly plan with 10 free Zoho agents for every Zoho Voice admin user at $49/month, billed annually.
Create an account with 1 admin user (comes with 10 free Zoho agents), and then select Zoho Voice as your cloud PBX service from the services listed under Zoho Telephony. Import up to 10 Zoho One/CRM/Desk/Recruit/Bigin agents and configure all the settings in Zoho Voice. These agents will then be able to make and receive calls directly from their Zoho One/CRM/Desk/Recruit/Bigin portal.
This integration has limited features like click-to-call, call pop-ups, call notes, etc. Only the Admin will have a Zoho Voice admin portal where they can configure everything, handle payments, and download call logs and reports. All 10 free Zoho agents will be able to make calls only from the respective Zoho app. They do not have access to the Zoho Voice web app.
Who are the Telephony agents?
Telephony agents are the free users you can import from any of your Zoho apps that are enabled for integration with Zoho Voice through Zoho Telephony (Phonebridge). As free users, they don't have access to Zoho Voice's Web UI (voice.zoho.com) where you perform administrative operations such as purchasing numbers or credits, configuring numbers or queues, and more. These agents can only make or take calls inside any of the integrated Zoho apps like Zoho CRM, Desk, Bigin, Cliq, or ManageEngine ServiceDesk Plus via the ZDialer dialpad widget or the browser extension. They also have access to the ZDialer mobile app, which enables them to make or receive calls using their mobile phones.
I'm a premium Zoho partner. Do I get a complementary license?
We provide a complementary license of 3 free users in our Enterprise Telephony edition's Contact Center plan for our Partners (3 admins & 30 Telephony agents). To activate this, please send an email to support@zohovoice.com. You can use it for demo purposes and your internal needs. Only the subscription charge is on us. Number rental and call charges are applicable.
Is Zoho Voice included in Zoho One?
No, Zoho Voice is not included in Zoho One. Zoho Voice subscription is separate. A Zoho One license does not include Voice.
Now, you might be wondering if you can use Zoho Voice's telephony features in your Zoho One portal. The answer is "Yes!"
Zoho Voice has an integration with Zoho apps via Zoho Telephony (PhoneBridge). Zoho Telephony is a single point of integration between Zoho apps and cloud PBX services including Zoho Voice and many other third-party services.
Zoho Telephony is available in the Zoho One Marketplace. You can add Zoho Voice as your cloud PBX service in Zoho Telephony, import your Zoho One agents into Zoho Voice, purchase phone numbers, assign them to agents, and configure calls.
Zoho Telephony integration is available in our Enterprise Telephony edition only.
Can I try Zoho Voice without purchasing my own number?
Yes, you can try making outbound calls using our test number and the free credits we provide. Incoming calls cannot be tested using the test number.
Can I use Zoho Voice with my personal email address?
Yes, you can use Zoho Voice with your personal email address. Signup through Gmail is blocked by default to avoid spam calls, so you'll need to send us an email to whitelist your Gmail account. Zoho Voice offers a free Solo plan—you just need to buy credits and get a phone number to make and receive calls. Call charges applicable.
Can I make outbound calls using my Zoho Voice toll-free number?
No, outbound calls can't be made using a Zoho Voice toll-free number. Toll-free numbers are specifically designed for inbound calls, and outbound calling capabilities aren't supported. However, you can utilize other Zoho Voice numbers like Local, Personal, or Personal Unlimited numbers for outbound calling purposes.
Is Voice available in the EU, IN, or AU?
Sorry, Zoho Voice is currently only available in the US and EU data centers. We're setting up Zoho Voice in our AU data center. We will post the updates on our blog. Users who've already registered for Zoho services in our AU or IN data centers cannot access Zoho Voice using the same email address.
However, you can use Telephony's built-in phone system and later port your numbers to Zoho Voice when it is available in the AU.
I'm in India. Can I make Indian calls using Zoho Voice?
No, you cannot use Zoho Voice from India to make calls inside India as it is restricted by the DoT. We don't provide Indian local numbers either. However, if you're located outside India, you can use any other country number to make calls to Indian numbers.
I'm in India. Can I make international calls using Zoho Voice?
Yes, you can purchase a number from any other country like the US, Canada, UK, Aus, etc., and make calls to any country other than India.