

Merchant Support
If you're a business using Zoho Payments to collect payments from your customers, you can raise your inquiry here.
View Payment Status
View the status of your recent payments or submit a query using the phone number you used for the transactions.
View Payment Status
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FAQs
How do I get started with Zoho Payments?
Signing up on the website:
Signing up from Zoho apps:
Do I need to be an existing Zoho user to accept payments with Zoho Payments?
No, it's not required; you can use Zoho Payments as a stand-alone solution without signing up with other Zoho apps.
How does pricing work for Zoho Payments?
Pricing for Zoho Payments:

How long does the account verification process take?
Account verification usually takes two to three business days. In some cases, we may request additional information or documentation based on your business type or compliance requirements. For further details regarding your account verification process, you can reach out to support directly by submitting your inquiry.
How can I accept payments only from specific payment methods?
Do I need to create a Zoho Payments account to make a payment?
No, you don’t need an account. Zoho Payments works as a payment gateway solution where you can simply click the payment link shared by the merchant, enter your details, and complete the payment. There's no sign-up or login required for customers.
Will my bank or card details be shared with my merchant?
How do I cancel my order?
How long will it take for my refund to reflect in my bank account?
My payment went through, but the merchant hasn’t received it yet. What should I do?