Why is my payout different from what I expected?
Your payout amount may not match the total amount collected due to fees, refunds, or disputes. Here are more details:
Fees Deducted
Zoho Payments deducts applicable fees such as transaction fees, dispute fees, and other fees before processing your payout. You can view the exact fees on the Payout Details page.
Yet To Be Available Payouts
Collected payments are settled in 1–2 business days from the date of the transaction, depending on the payment method:
- UPI: T+1 business day
- Card payments: T+2 business days
- Net Banking: T+2 business days
Insight: The T here denotes the actual transaction date.
Until then, they appear as Yet to be Available in your Account Balance.
Note: If a net banking transaction is made after 8:00 PM IST, the settlement may take up to T+3 business days. This delay occurs due to cut-off times set by individual banks. A cut-off time is the point after which payments are processed on the next business day.
Refunds
If a payment was refunded before the payout was initiated, the refunded amount will not be included in your payout. You can track all refunds in the Refund Summary report.
Disputes
Payments that are under dispute will be reversed to the customers. If the dispute is resolved in your favor, the amount will be returned in a future payout.
You can view a detailed breakdown of your payout in the Payout Details page to understand the components of your payout.
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