Knowledge management and learning platform features

FEATURES

DOCUMENTATION TOOL

Create and organize your knowledge

Build your organization’s own knowledge base by capturing all important information in one place

Structured navigation of information
Create and structure your information with our built-in hierarchy for intuitive navigation and access.
Collaborative editor
Create rich documentation by integrating multimedia and interactive elements using the collaborative editor.
Templates for article creation
Make use of our ready-to-use templates or create your own templates and reuse them for efficient article creation.

“Zoho Learn has been a wonderful tool for my staff, we have been able to create numerous manuals and books to accommodate our many modules and addons. Our staff now has a centralized location for all documentation, files, and notes. “

AAMIR QUTUB

CEO, ENTERPRISE MONKEY.

ROLE-BASED ACCESS CONTROL

Distribute information to the right stakeholders

Seamlessly share information to ensure that the right stakeholders have access to the crucial data required for their roles.

Fine-grained access control
Strengthen security by assigning specific read and edit permissions based on roles and responsibilities.
Flexible hierarchical access
Tailor knowledge sharing for diverse user groups or individuals based on specific sharing preferences.
Secure external sharing
Facilitate secure external sharing of articles and manuals exclusively for authorized viewers.

MANAGE INFORMATION

Maintain and monitor your knowledge base

Utilize the different aspects of our knowledge management system to maintain the quality of information shared from your organization.

Approval flow
Encourage your authors to send their works through an article approval process to maintain accuracy of information.
Verification reminders
Keep your knowledge fresh by setting verification reminders to update the information in timely intervals.
Mandatory read
Ensure that your readers don’t skip out on important information by enabling mandatory reading.
Version history
Track all the changes that have been made to the article using version control.

Maintain and monitor your knowledge base

KNOWLEDGE DISCOVERY

Find answers instantly

Help your team find necessary articles and relevant answers using a robust search function.

Powerful search
Discover the right information by searching across pages of information.
Tags
Group your information with tags to enhance the search experience of your users.

COURSE AUTHORING

Build engaging training programs

Utilize our course builder to create engaging content tailored to the specific needs of your training programs and cater to diverse learning styles and preferences.

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Engaging lesson types
Utilize our course builder’s diverse lesson types to enhance learning engagement and retention.
SCORM compatibility
Effortlessly import SCORM packages into our platform for seamless integration from other authoring tools.
Knowledge articles as lessons
Link your articles as individual lessons and save time by connecting documentation and training.
Course settings
Establish rules using specific settings to guide learners effectively in their learning experience.
Course delivery in segments
Employ drip content scheduling to deliver course modules over time gradually.
Automated reminders
Set reminders to prompt timely course completion.

TRAINING ASSESSMENT

Comprehensive training assessment tools

Implement assessments in your training to provide a structured approach to evaluate learner progress and verify skill acquisition.

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Wide range of question types
Create quizzes using diverse question types to assess knowledge comprehensively and in different formats.
Long form assessments
Allow learners to submit text or upload files for review by the course author using assignments.
Tailored quiz configuration
Define rules and constraints to adapt quiz behavior to specific assessment criteria.
Individual assessment evaluation
Evaluate subjective responses manually to provide personalized feedback.
Question banks
Store questions in banks to reuse and to promote consistent assessments with diverse options.

REPORTING TOOLS

Gain valuable training insights

Track the effectiveness of your training program and gain valuable insights into learner engagement and experience with analytics to get a comprehensive view of course impact.

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Organizational progress
Obtain user-specific, module-oriented, and organization-wide reports to align with your business’ training goals.
Department-specific insights
Track departmental engagement to gauge overall involvement and effectiveness across departments.
Quiz analytics
Evaluate quiz performance indicators to gain insights into learners’ progress toward achieving their learning goals.
Exported reports for analysis
Export report data in CSV format for detailed quantitative analysis and enable thorough interpretation.

LEARNER EXPERIENCE

Empower learner success

Zoho Learn’s user-friendly interface provides a seamless learning experience to foster an enriching learning experience that engages learners effectively.

Gamified learning
Motivate your learners and recognize their ongoing learning efforts with customized badges.
Completion certifications
Celebrate the learners' achievements with personalized course completion certificates.
Completion markers in lessons
Allow learners to easily monitor progress and navigate through courses with clear indicators.
Lesson discussion forums
Allow your learners to clarify all their doubts by having a one-on-one discussion with the instructors.
Course ratings
Learner feedback can help enhance course quality and aid others in selecting courses based on learning needs.
Individual performance insights
Learners can track progress and accomplishments with personal reports to optimize their learning outcomes.

CUSTOM PORTAL

Portals for external stakeholders

Facilitate necessary information and training access to external users associated with the business to ensure collaboration and support aligned external partnerships.

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Multiple external portals
Create multiple branded portals for external users, facilitating tailored knowledge sharing and training delivery.
User access privileges
Control user access to external portals with private or public portal options.
Portal branding
Customize portal branding to enhance business identity and strengthen brand presence among stakeholders.

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