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Follow-up email
Say you have sent an email to your colleague or a potential customer, and you have not received any response for a while. You would naturally want to search the email for which you were expecting a response and send an email to remind the recipient of the same. But wouldn't it be easy, if you can just schedule a follow-up email when there is no response from the recipient? Zoho Mail's Email Reminders feature allows you to schedule a follow-up email if in case you haven't received a response from the recipient. By sending a follow-up email you can automate workflow and use it as an efficient marketing strategy to increase your customer's trust.
Best practices to follow while drafting a follow-up email
The right follow-up or reminder email can increase your client base, make your work easy by establishing automated work-flow and can increase brand trust.
- Understand the objectives of a follow-up email before you start framing it.
- Be cautious to not sound pushy in your follow-up email. No one likes being pushed around.
- Set a clear tone and establish your point briefly. A short email with a clear message.
Looking for tips before you start writing a follow-up email? Read here to improve your approach and get instant responses!
Set up follow-up email in Zoho Mail
- Login to Zoho Mail
- Click New Mail and compose your email as you wish.
- Once done, click on the Clock icon to open the Reminder Options pop-up.
- In the Reminder Options pop-up, you can set a follow-up email either by choosing Remind me on or set a condition If no one replies until
- ​Remind me on - You can choose to set a reminder for yourself and also define a follow-up email by clicking the Remind recipients also checkbox. Note that, this reminder will prompt an email despite receiving a response from the recipient.
- If no one replies until - You can choose this option to set a reminder for yourself if there was no response from the recipient and also prompt a follow-up email by clicking the Remind recipients also checkbox. This option is ideal to establish a follow-up email where you remind the recipient to respond back.
- ​Remind me on - You can choose to set a reminder for yourself and also define a follow-up email by clicking the Remind recipients also checkbox. Note that, this reminder will prompt an email despite receiving a response from the recipient.
- By default, the mode of reminder is by notification. You can choose to get reminded via email as well.
- Once done, click Add.
You can also set up follow-up emails after sending an email or when you receive an email. This can be done by clicking the More actions down-arrow and clicking Reminder. This will open the Reminder Options pop-up and you can define the follow-up conditions as you please.
Try out this feature and send us your feedback at support@zohomail.com