Grow your conversions with Zoho PageSense

Frequently asked questions

• Do I have to provide payment information upfront?

  No. Every new Zoho PageSense user gets a 15-day free trial with access to all features. You only need to provide payment information when you subscribe to a paid plan.

• What happens when my trial ends?

  Any running experiments will be paused, but you'll retain access to your experiment configurations and reports for up to 90 days. You can subscribe to a paid plan to resume existing experiments and create new ones.

• What types of payment do you accept?

  We accept Visa, MasterCard, American Express, and PayPal. For yearly subscriptions, we also accept bank transfers and cheque payments. For more information, contact presales@zohopagesense.com.

• What happens if I exceed my monthly tracked user limit?

  Your running experiments will be paused when you reach your plan's monthly tracked user limit. You'll still be able to access your experiment configurations and reports. You can purchase a top-up plan to resume tracking.

• Can I upgrade or downgrade my plan?

  Yes. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades take effect at the end of your current billing cycle.

• What happens if I downgrade or cancel my subscription before the billing period ends?

  You'll be charged for the entire billing cycle and retain access to your current plan's features until the billing cycle ends.

• What happens when I reach my monthly tracked-user limit?

  PageSense notifies you when you reach 80% of your tracked-user limit. When you reach 100%, your running experiments are paused. You can purchase a top-up plan to resume tracking while retaining access to your configurations and reports.

• I'm subscribed to a yearly plan. How will I be billed?

  You'll make a one-time payment for your annual subscription based on your selected monthly tracked user limit. Your annual tracked user allowance will be credited to your account upfront.

• Will I have access to my data if I downgrade my plan?

  Yes. You'll retain access to your experiment configurations and reports. If your account has more projects than your downgraded plan supports, experiments in the additional projects will be paused.

• What happens to my data after I cancel my account?

  Data retention after cancellation depends on your plan:

  • Trial: Data is retained for 90 days after your trial expires.
  • Professional: Data is retained for 6 months.
  • Enterprise: Data is retained for 12 months.

• Is Zoho PageSense included in Zoho One?

  Yes. Zoho One subscribers can access PageSense at no additional cost. Refer to the Enterprise plan features to understand the features included in your subscription. Monthly tracked user counting works differently for Zoho One Bundle users, as each module has its own visitor count.

• Is my data safe?

  Zoho PageSense uses security measures to protect your data. For more information about data protection and privacy, refer to our GDPR and privacy information.

• I have more questions. Who should I contact?

  Visit our support center or email support@zohopagesense.com. You can also post your questions on our community forums.

• If I subscribe to a yearly plan, will my monthly tracked user count be added to my account every month?

  No. Your total annual tracked user allowance is credited to your account when your subscription is activated. For example, a plan with 10,000 monthly tracked users provides an annual allowance of 120,000 tracked users.

• What happens if I cancel my account during a yearly subscription?

  You'll be charged for the full billing cycle, and your plan's features will remain available until the billing cycle ends. Data retention after cancellation follows the retention period for your plan.

• Which Zoho PageSense plan is right for me?

  Choose a plan based on your goals and the features you need.

  • Forever Free: Best for getting started with website analytics and understanding visitor behavior.
  • Professional: Best for teams that want to engage visitors using polls, push notifications, and pop-ups and banners.
  • Enterprise: Best for teams that need A/B testing, split URL testing, full-stack testing, and personalization.

  Not sure which plan to choose? Start with the 15-day free trial to explore all features before subscribing.

• Is there a free trial? Do I need a credit card?

  Yes. Every new user gets a 15-day free trial with access to all PageSense features, with no credit card required. The trial supports up to 5,000 monthly tracked users across three projects.

• Is there a permanently free plan?

  Yes. The Forever Free plan has no time limit and includes up to 5,000 monthly tracked users across one project. It provides core analytics features, including web analytics, mobile analytics, goals, funnel analysis, heatmaps, session recordings, and form analytics.

• Does PageSense offer discounts or custom plans?

  PageSense offers special discounts for nonprofit organizations. If you need to track more than 1,000,000 monthly tracked users or discuss a custom requirement, contact presales@zohopagesense.com.

• What happens if my payment fails?

  If a payment fails, PageSense sends reminder emails asking you to update your payment details or retry the transaction. If the payment remains unresolved after the reminder process, your account may be moved to the Forever Free plan.

• Does PageSense offer refunds?

  Refunds depend on the circumstances of your subscription. Contact support@zohopagesense.com to discuss cancellation or refund eligibility.

• Where can I get help choosing a plan?

  Contact presales@zohopagesense.com for help comparing plans and finding the right option for your needs. You can also explore the PageSense pricing page for a detailed feature comparison.