SalesIQ Script - Introduction

SalesIQ script is a low-code bot-building platform to create rule-based/flow-based chatbots. It uses Deluge or Data Enriched Language for Universal Grid Environment (Script-based programming language). Deluge is robust and easy to use because of its user-friendly syntax. This bot builder offers a drag-and-drop user interface with syntax suggestions, thus leaving out the task of remembering deluge syntax and functions for the user. There are numerous built-in functions to perform various tasks, including third-party integration. With this platform, you can create the bot of your dreams, which means you can customize every single feature of the bot from scratch to match your exact business. To know more about the deluge, refer to the deluge guide.

Benefits of SalesIQ Script:

     

  • Design and customize the bot as per your business needs.
  • Use cards to collect inputs and show output to the visitors.
  • Different SalesIQ script templates are available to outline your bot. These templates can suit your business needs perfectly with some minor changes.
  • The connections interface helps to integrate your bot with any third-party services/applications.       ​

SalesIQ script channel compatibility:

The SalesIQ script bot platform supports Facebook, Instagram, WhatsApp, Telegram, LINE, websites, and mobile applications. So, the chatbots built using the SalesIQ script can be deployed in all these channels. Below is the compatibility list of actions and cards supported in all channels. 

Action & CardsWebsite/mobileFacebookInstagramWhatsAppTelegramLINE
Suggestion​✔️​✔️​✔️​✔️✔️✔️
Question​✔️​✔️​✔️​✔️✔️✔️
Field name​✔️​✔️​✔️​✔️✔️✔️
Validate​✔️​✔️​✔️​✔️✔️✔️
Call to action​✔️​​✖️​​✖️​​✖️​✖️✖️
Skip​✔️​✔️​✔️​✔️✔️✔️
Context​✔️​✔️​✔️​✔️✔️✔️
Delay​✖️​✖️​✖️​✖️​✖️✖️
Reply​✔️​✔️​✔️​✔️​✔️✔️
Forward✔️✔️✔️✔️​✔️✔️
Operator busy✔️✔️✔️✔️​✔️✔️
Autopilot✔️✔️✔️✔️​✔️✔️
Block✖️✖️✖️✖️✖️✖️
Context✔️✔️✔️✔️​✔️✔️
Pending✔️✔️✔️✔️​✔️✔️
End✔️✔️✔️✔️​✔️✔️
Happiness Rating✔️✔️✔️✔️​✔️✔️
Star Rating✔️✔️✔️✔️​✔️✔️
Single select option ✔️✔️✔️✔️​✔️✔️
Multiple select options ✔️✔️✔️✔️✔️​✔️
Slider option✔️✔️✔️✔️✔️✔️
Range slider option✔️✔️✔️✔️✔️✔️
Calendar card✔️✔️✔️✔️✔️✔️
Range calendar card✔️✔️✔️✔️✔️✔️
Location card✔️✖️✖️✔️✖️✔️
Time slots✔️✔️✔️✔️✔️✔️
Date time slots card✔️✔️✔️✔️✔️✔️
Name✔️✔️✔️✔️✔️✔️
Email✔️✔️✔️✔️✔️✔️
Phone✔️✔️✔️✔️✔️✔️
URL✔️✔️✔️✔️✔️✔️
Password✔️✖️✖️✖️✖️✖️
Drop-down✔️✖️✖️✖️✖️✖️
Files✔️✖️✖️✖️✖️✖️
Display suggestions✔️✖️✖️✖️✖️✖️
Image✔️✔️✔️✔️✔️✔️
Articles✔️✔️✔️✔️✔️✔️
Links✔️✔️✔️✔️✔️✔️
Attachments✔️✖️✖️✖️✖️✖️
Video✔️✔️✔️✔️✔️✔️
Single product carousel ✔️✔️✔️✔️✔️✖️
Multiple product carousel✔️✔️✔️✔️✔️✖️

 Build bot using SalesIQ Scripts:

  • In Zoho SalesIQ, navigate to Settings > Bot, select Zobot, and click on Add.
  • Inside the bot builder, give your bot a Name.
  • Then, choose the platform - SalesIQ Scripts.​​

  • Then, provide the required information for your bot profile, and configuration, and click on Create.​
  • The SalesIQ Scripts code builder will open, and you can configure all the bot functions inside the bot handlers

  • After building the bot, Save the script and test the bot. 
  • Finally, click on Publish to deploy the bot.