What's New In Zoho SalesIQ

We are excited to introduce the latest version of our resources module, Resources 2.0, a complete redesign to provide a comprehensive solution to enrich your customer support capabilities. This release includes several new features and improvements that make the support experience for both visitors and operators smoother and more streamlined than ever before.

Here is what’s new:

1. A revamped articles module that makes drafting and managing articles easier.
2. Spruced-up FAQs module that allows you to cater to your visitors with the right solutions effectively. 
3. Ability to bulk import articles and FAQs from external sources, saving valuable time and effort by eliminating the need to create content from scratch.
4. Multi-lingual articles and FAQs to provide global support.
5. Enhanced multi-level categorization of articles and FAQs, providing visitors with a more organized and intuitive way to browse and identify their required solutions.
6. Personalization of self-service in the visitor chat window, allowing admins to customize the support experience as preferred, improving their overall experience.
7. FAQs can now be displayed in the visitor chat window as a part of self-service to provide better solutions. 

Upgrade to Resources 2.0 today and experience the benefits of an all-in-one solution that enriches your customer support.

Our newest integration is here, and it's a welcome addition to our ever-growing suite of Zoho apps integration: Zoho Bookings. This integration will help visitors schedule appointments quickly and efficiently while conversing with your chatbot or operator inside the SalesIQ chat window.

Here are a few benefits of Zoho Bookings: 

• Automate bookings appointments with the help of chatbots. 
• Dynamically updates slot availability. 
• Admins can map workspaces to brands as needed.
• Easy appointment rescheduling and cancellation directly from the chat window
• Email confirmations upon booking, rescheduling, and cancellation. And more. 

Integrating Zoho Checkout and SalesIQ allows businesses to accept payments quickly and seamlessly through live chat interactions.

Examples of when Zoho Checkout integration might be helpful:

• Collect payments for orders in automated chatbot conversations
• Accept donations.
• Process signup or renewal payments for subscriptions.
• And more. 

All of this adds up to a streamlined, secure, and convenient payment process for businesses and their customers.

You can now add Mobilisten to your Flutter app and provide the best support to your app users. With Mobilisten installed in your application, users can get in touch with your operators right from the app in real-time. 

For more features of Mobilisten, check out our webinar here.

View and manage all the audio calls of your portal in the new Calls module in the SalesIQ dock. The log of calls that the operators have with the visitors will be listed here, and it is categorized into:

1. Answered Calls - The calls initiated or answered by the operators will be listed.
2. Unanswered Calls - The calls missed answering will be listed here.
3. My Calls - The calls you've initiated or received from the visitor will be listed.

Seamlessly integrate Mobilisten with your Cordova or Ionic application to instantly connect with your app users via live chat to support, promote, and do much more. With Mobilisten enabled in your mobile application, users can initiate a live chat with your operators with just a simple touch. 

To know more about Mobilisten, check our forum post here.

Mobilisten just leveled up by getting a massive makeover that enhances in-app support up to ten times better. This precisely developed and rewritten version provides the best-in-class in-app support and enhanced performance to provide your mobile app users' finest support experience. 

With Mobilisten, you can now place your support elements wherever you want inside your application making it easy for your customers and users to reach out for support when needed. With a rich set of APIs, you can tailor all the SDK elements to suit your application perfectly, making it better and interactive. 

To know more about the new Mobilisten version and all its features, check out our forum post.

With the SalesIQ Apple TV app, you can visualize live visitor data in a Map view and weekly reports in the Reports dashboard.

Visitor data in Map view:
You can visualize the flow and concentration of real-time visitor traffic on your website/mobile with the live map, tracking each visitor's geographical location. The trend graph indicates the number of overall visitors and returning visitor's respectively, updated at a specified interval.

Reports dashboard:
The Reports view brings you the weekly data of visitor trend, top department, top pages and top sources.

SalesIQ has introduced 'Mobilisten' (Mobile SDK) for your React Native mobile application. This can be your in-app messaging tool that can be embedded with your existing application. With this, your app users can reach out to you at the click of a button.

Not just that, you can also enjoy the other benefits that SalesIQ provides, like:

1. Enable push notifications
2. Use the in-chat articles feature
3. Zobots, to assist you when operators are unavailable
4. Take screenshots and share files
5. Visitor Tracking and so on.

Map your Desk category to only one department.  Choose the article categories inside Zoho Desk that you want to map to each department. Also, the articles synced from Zoho Desk will have a distinct tag which will reflect on the product screen.

SalesIQ Android Mobile App syncs with the new System-wide dark theme in Android 10, complementing our on-the-go lifestyles.

To turn on the night-friendly look, you can visit the Android’s Quick Settings Dropdown to enable dark mode. You can also enable it inside the SalesIQ app by:

• Navigating to Hamburger menu  > Settings > Themes > Modes.
• Choose the Dark/Light theme.

You can also choose any colour below the modes to acquire the best dark theme combination.

Webhooks provide a way to configure an event in one site to trigger an event in another site. Webhooks are HTTP callbacks which are triggered by specific events. Whenever a trigger event occurs in the source site, the webhook sees the event, collects the data, and sends it to the URL specified by you in the form of an HTTP request .

In webhooks, the server-side application calls the client-side application (by invoking a client provided webhook URL) whenever the server-side has something new to report to the client. This is the core concept of webhooks.

With webhooks, you can get push notifications about events that happen on the server. You do not have to poll the API time and again to see if these events have happened. You can just ‘subscribe’ to an event with webhooks. For example, if you have subscribed for conversation.visitor.replied then when a visitor replies to the chat then you'll be notified with some data.

With our Rest APIs for Canned Response, you can store predefined responses to a set of predefined queries or repetitive statements used. You need to type the reply once, save it and reuse it during your live chat sessions.  

Canned Response can be used by typing # followed by your message in the chat window and then choose one from the system suggestions you want and hit Enter.

If you have a group of Articles published in Zoho Desk knowledge base and you wanted to show/display them in your chat window, all you need to do is to use real-time article sync from Desk to SalesIQ. You can sync all of the published articles available in Zoho Desk inside Zoho SalesIQ. When you sync articles from Zoho Desk, you should map articles to all of the websites inside SalesIQ separately. You can map one website to multiple categories or vice versa.

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Microsoft SharePoint is a document management and collaboration platform that helps companies manage archives, documents, reports, and other content that is vital to the business process. Organisations use SharePoint to create websites. You can use it as a secure place to store, organize, share, and access information from any device.

You can add Zoho SalesIQ to SharePoint site and start identifying and interacting with the visitors on your website. You can engage and support instantly from any SharePoint powered site with Zoho SalesIQ.

We have enhanced the visual experience of the operator chat sessions in our Android mobile app

Also, we have enhanced the operator profile view and have provided an option using which operators can edit their personal info if required on the go!

Watson Assistant is an IBM powered bot building platform that will let you build bots that can analyze visitor questions and reply smart, rather than just responding to visitor questions with the answers that you feed in. You can customize the Watson Assistants based on your business needs, and deploy them across multiple channels to assist your visitors whenever they need it. You can also choose from a wide range of industry-specific templates that Watson Assistant has to offer. 

Webhooks act as a means for an app to provide other applications with real-time information and event alerts. Webhooks provide a powerful mechanism in which a server-side application can notify a client-side application when a new event (that the client-side application might be interested in) has occurred on the server. You can integrate Zobots with your internal services via Webhooks. Thus, letting Zobots assist visitors hitting your website and lend a hand to your support executives at the same time. SalesIQ sends events to the Webhook when Zobots have a variety of interactions with your visitors. You can also choose to use webhooks in the bots that are developed on any of the platform integrated with Zobot if required.  

Configuring and modifying chat routing rules has been made easy with our powerful Rest APIs. With our Rest APIs, you can-

• Create chat routing rules
• Retrieve the list of rules created
• Update rules
• Retrieve rule details
• Re-order the rules
• Populate criteria of the fields
• Enable/disable the rules
• Delete rules 

We have launched Rest APIs to create and manipulate visitor routing rules in your SalesIQ. You can perform a wide range of operations using our APIs like-

• Add a rule
• Retrieve the list of rules
• Re-order the rules
• Enable/disable the rules
• Retrieve rule details
• Delete a rule
• Retrieve rule configurations
• Configure a common routing rule
• Populate criteria of the fields

Zia is a conversational bot building assistant. Zia skills platform uses the natural language understanding to process and perform your defined skills and action, to respond to the visitor queries. With Zia’s Developer Console, you can define unique set of actions depending on your requirements.With zia you can directly answer a question, Constructing an answer by fetching data from SalesIQ and Perform an operation dynamically based on the visitor.

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You can now template your emails and store with Zoho SalesIQ. If you're a frequent email user, you need not have to type the long email content every single time. Instead, you can draft the email and store in templates and choose right from the editor.

What is Dialogflow?

Dialogflow is an end-to-end development suite for building conversational interfaces for websites, mobile applications, and messaging platforms. It can be used to build chatbots, voice assistants, etc., especially relevant that are capable of having natural and rich interactions with the users. It is also powered by machine learning to recognize the intent and context of what a user says, allowing a conversational interface to provide highly efficient and accurate responses.

You can create various bots agents to assist your visitors and integrate them with Zobot.

Benefits of integrating Dialogflow:

• You can create tailor-made bots that suit your business aspects to support your SalesIQ operators.
• Dialogflow is easily configurable. Once your SalesIQ account is integrated with dialogflow, the bots you have created in the platforms will be listed in the SalesIQ bots dashboard. You can map the bots to your website chats, can even set trigger messages and your bot is all set to assist your website visitors.
• Dialogflow doesn't need any coding knowledge to build your bot. The interface will guide you to build your bot as you wish without any basic coding knowledge and allows you to integrate with SalesIQ in minutes.
• Initiate input/display cards for inputs and show output to the visitors. You can configure your bot to respond using buttons, auto-pick, sliders, images, and links. Using buttons allows users to interact with your bot in a way that standardizes a conversation. You can use the custom Payloads offered by SalesIQ to set bot auto-responses in Dialogflow.
• SalesIQ supports Dynamic text in the Dialogflow responses, and you can use the dynamic text in trigger messages and chat responses.

Chatbots have created quite a buzz in the marketplace. And so, we have launched our own bot building platform using which you can actually build and deploy chatbots - Zobot  in your SalesIQ.  

What is a Zobot? 
Zobot is a smart AI chatbot that is incredibly customizable and streamlinable based on your business requirements. Also, our Zobot can work in conjunction with other third-party applications like - Zoho CRM, Zoho Campaigns, Google calendar and much more to nurture the data indexed by SalesIQ. Just to make sure that your visitors receive more contextual and insightful assistance.

Audio call has always been the most yearned-for feature among our customers. As we've always loved to stack up customers' plates with cool new features every now and then, we thought why not put together everything we can and start fulfilling our customer's wish list.  

Benefits that you would gain out of our new Audio call feature, 
There might be situations in which the issue reported by your visitors would be quite intricate enough that you definitely can't resolve it by just sending out a couple of messages. In such cases, you can call up your visitors and provide them with rapid resolutions in a jiffy. 

Schedule a meeting by calling up your customers. 
Helps convey your tone better and also hearing a human being on the other end can be reassuring to most of your visitors, and it might also help in calming down their chaotic situation.  
You can also let the visitors to record voice messages and send it to the operators when their calls go unattended. 
There aren't any restrictions on the number of calls that you make per day! 

As we are the means for you to procure and process your visitor data, our code of functioning has always been to provide maximum data-security to our customers. By complying with GDPR (that took effect from May 2018), we've planned on protecting your visitor data during exportation and helping you create awareness among your visitors about your cookie and other privacy policies. 

Let's take a quick look at what GDPR is, 

GDPR is a regulation in the EU law on data protection and privacy for all the individuals within the European Union (EU) and European Economic Area (EEA). GDPR was launched to unify and strengthen data protection for all the citizens in the EU and also to simplify the regulatory environment for the firms that are engaged in profiling and monitoring the behaviour of EU individuals. Though GDPR was primarily launched for the protection of personal data of the EU citizens, we have extended the data-protection policy to protect the visitor data of our other customers as well! No matter where you are located, what kind of business you are into, whether or not you operate globally, we offer means to safeguard your visitor data, and you can either choose to go for it or just opt out of it. 

Zoho SalesIQ is now integrated with the lead website biuilder in the market, to make your online business hassle free.

Connect to your webserver via the FTP program of your choice, and navigate to whmcs/template/X, where X is the name of the theme that you are using in WHMCS.

Why would you want to withhold all the powerful insights that you possess about your products and services within yourself, when you can share, enlighten and empower your customers with it? Why would you want to wait until the customers bring in recurring support queries when you can educate them before-hand and aid them in resolving common issues all by themselves?  

Too many questions? Don't worry you will have it all answered with the new feature that Zoho SalesIQ has launched - " Articles". 

You can integrate Zoho SalesIQ with Clearbit (Enrichment) and pull the up-to-date company info of the website visitors based on their email address in the Zoho SalesIQ chat window. Also, push the details you receive about your visitor from clearbit enrichment into the Zoho CRM by mapping the fields during integration. Not only the company info will be displayed on the chat window, but you can view the visitor’s linked profile, facebook page, crunch base page, company name, description, location, size, net worth and much more in a click. Using which, you can set automation rules, customize your visitor rings and route visitors/chats to the operators based on the company info.

The chat routing option available in the automation tab helps you to prioritize and route the visitor chats to the operators based on the condition and criteria. You can set different rules to filter the chats requests and route to the operators, and you also have an option to route the filtered chats to a specific operator.

Responding to your prospects emails can be a bit tricky, especially when we don't know much about them or their interests. Cause what's the point if a salesperson is unaware of the customer needs? Just imagine I told you that you can now respond to mails and also get insights about your email-sender without having to switch apps. Cool right? Thus, introducing to you the " SalesIQ Extensions for Chrome & Firefox " 
With the SalesIQ Extensions you can now draft the perfect replies to sell better, smarter and faster to your customers from your inbox without switching apps.
 

Are you a Salesforce user? Woaah! Then we have a great news for you! We have added an other jewel to our crown - Salesforce CRM , to seize prospective leads effortlessly and to escalate lead conversions without even having to leave your SalesIQ account. Will that be all? No not at all, stick around, read through to know what can this power packed combo do for you. Not a Salesforce user? Wanna try out a similar Zoho product ? Try Zoho CRM today! 
 

What can Clearbit do for you ? 
Well, it can turn anonymous web traffic of your website(s) into complete company profiles with incredible insights in a jiffy, thus saving you all from the tiring task of scrutinizing your website visitors just to filter out the probable prospects.

Run your business in the smartest way possible by integrating Sundown.ai with SalesIQ, which would streamline the business processes and escalate productivity of your firm by automating prime tasks like customer service and sales. Sundown.ai deploys an artificial intelligence smart engine called Chloe into action which assists customers in two ways which are - suggesting contextual replies for the queries brought in by the visitors from which the operators can pick an apt one and acting like a operator herself and responding to the visitor queries without a human guidance when the operators of your firm are not available. Not only this, she also learns and evolves with time by analyzing the operator's choices from the answers suggested.

In the Settings -> website -> Visitor Tracking/Live Chat Widget -> Chat Window tab, we have created so many options that you can do just about anything that can be done with CSS (without touching a line of code). If you are a developer, however, you might prefer to write your own code instead of using our custom design controls. In this case, you can upload your Custom CSS file in the Change Chat Window Appearance with Custom CSS Filesection, which can be found in the Chat Window sections.

Here, we have broken down all of the structural elements of the module and given you the field names and their CSS. Using which, you can apply CSS to individual parts of the module. For example, you could apply custom CSS directly to a header, or create your own footer in the Chat window using this CSS.

Just imagine if I told you, that you could manage conversations and tickets at the same place. Basically, ticketing and chat, the complete match made in heaven for any customer all under one roof.
So why wait? Integrate Zoho SalesIQ with your Zendesk Support and get the best Customer- Support relationship logged into one organized database.

In order to deliver a great customer experience your teams need to be on the same page. Which would probably make things ten times easier for your users. 

SalesIQ gets an exciting new addition Email Genie in the Integrations tab. You can now integrate your mobile email client with Email Genie and receive the SalesIQ emails in your mobile with the insights about the visitors attached to the email.

How does Email Genie work?

Email Genie is a magical technology that works with your favorite email client and provides more insights about the email sender. The details like Lead Score, Opportunity, CRM info, Support, and Campaign info if available in SalesIQ then they will be attached to the emails received via the mobile email client. With the available data, you can draft personalized replies to the emails from your mobile email client without opening your SalesIQ app or browser window.

Integrating your MailChimp account with SalesIQ will help you to identify the visitor visiting your website through the marketing emails and targeted campaigns. You can also grow your newsletter subscribers list by allowing them to sign up for your newsletters when filling out the pre-chat survey. The Marketing campaigns sent via MailChimp Campaigns can be tracked, and all the activities of the visitor will be reported in your SalesIQ dashboard. Also, your users can gain knowledge about the email campaigns sent to the particular visitor when they visit your website which makes the sales/support process, even more, easier. You can add chat signatures to your email campaign and get live chat into your SalesIQ dashboard.

SalesIQ launches 'Mobilisten' (a.k.a Mobile SDK) for your iOS and Android phones. This can be your in-app messaging tool that can be integrated with your existing application. With this, you can start a live chat with your app users 'on the go'. How cool is that?

Not just that you can also send promotions and use your Mobile application better through Push Notifications, File sharing and Screenshots.

Integrate Zoho SalesIQ with Google Analytics and track almost all the prime Zoho SalesIQ related actions and events right away from your Google Analytics dashboard. 

Integrate Zoho SalesIQ with Google analytics and track how your live chat operations contribute to your goals. See all interactions of your live chat operations with your visitors and track its effectiveness. SalesIQ gives you fresh insights into how visitors use your live chat platform.

Once you have pasted the Zoho SalesIQ script into your web pages, the script will automatically detect the Google analytics code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your GA automatically. All you have do is enable Google analytics in the embed settings.

You can now integrate Zoho Campaigns with SalesIQ, and trace the actions of the visitor visiting your website via email campaigns. The Marketing campaigns sent via Zoho Campaigns can be tracked, and all the activities of the visitor will be reported in your SalesIQ dashboard. Also, your users can gain knowledge about the email campaigns sent to the particular visitor when they visit your website which makes the sales/support process, even more, easier. You can add chat signatures to your email campaign and get live chat into your SalesIQ dashboard.

A REST API defines a set of functions which developers can perform requests and receive responses via HTTP protocol such as GET and POST.

Integrate the actions on your website with SalesIQ, then watch as we automatically enrich them as powerful insights. Because, SalesIQ now gets the new addition to Track/Trigger an Action/Score based on the custom clicks, videos played, downloads, hyperlinks and much more activities that happen on your web pages.

SalesIQ can not only track and report the navigation and activities from one page to the other but can also track the visitor activities happen on the page, i.e., we can trace the button clicks, videos played, downloads, hyperlinks, social sharing and other activities. Using which you can prioritize, score and trigger an action to the visitors and also can improve your website navigations according to your customer needs.

You can now request your visitors for a remote assistance session and take control of there screen, and fix the issues in seconds. Using the screen sharing session, you can also share your screen with the visitors for a demo session. Let's explore how the screen sharing session works.

We are so delighted to hear that the Visitor History  helps you and your sales team to be more productive. Now we're even more excited to announce that SalesIQ's - Visitor History gets a new option to Schedule the hot visitor list and receive them right in your inbox.

You can track your website visitors and chat with the visitors from anywhere and everywhere with SalesIQ mobile apps.

SalesIQ has two different applications for your iPhone and Android mobile devices.

      

Check out our Zoho SalesIQ video tutorials on how to extensively use our features and much more in no time.

With Zoho SalesIQ Desktop App you don't just track your website visitors and chat with visitors instantly, You can also

•  Accept and Ignore chats from the notifications you get instead of going to the page.
• Change your status, mute/unmute, view connected and missed chats from the dock itself.

Get your Mac, Windows and Ubuntu desktop app, right here.

             

The Zoho survey helps you to create your own survey for your website and turn the survey data into insights and create professional reports. You can also find the returning website visitors by integrating the Zoho Survey with SalesIQ now. Yes, SalesIQ can track your returning website visitors who filled the survey. If the survey questionnaire is inserted in your website, then by integrating the survey with SalesIQ the visitors filling the survey can be tracked with their mentioned Name and Email ID when they visit your website again.

We are happy to announce that we have come up with a new module “Visitor History.” The Visitor History helps you to know more about the visitor’s activity on your ​website. You can also assign a score to your website visitors based on their activity.

The visitors visiting your website will be listed in the Visitor ​History section. The Name, Email, Time Spent, Last Visit and the Source can be viewed on the list.

An exciting new addition in SalesIQ->Visitor Routing, to route your visitors to the right Users. The CRM Lead/Contact Owner and Last Chat Attender options are now available in Automation -> Visitor Routing -> Route to Selected Users.

You can route the website visitors to:

The User who is the assigned owner in CRM (if the visitor is available in your CRM as Lead or Contact)
The User who assists the visitor in the previous chat

Let me explain with the examples how this would help you to route your website visitors.

“Is it possible to implement my own trigger based on the rules set in SalesIQ”?

Yes, now it is possible with SalesIQ. Today I am going to explain about a fascinating feature "Custom Triggers". We may have different types of visitors to our website every day, looking for different products, so how to treat them uniquely in contrast to one another and convert them into our customer. Follow the underneath examples to execute your own thoughts to trigger an action to your website visitors.

What Is Custom Triggers?

The custom trigger permits you to actualize and execute your own trigger actions to your website visitors. In the event that you are well verse in coding, create your own script and Implement the code in the website and enter the parameter name in the Invoke JSAPI section. Set a criteria and condition in your SalesIQ for which type of visitor you might want to trigger the action.

Know, track, and engage your website visitors at a very collaborative and personalized level. Increase your business through automated chat invitation. Integrate with ​ZCRM and ensure customer satisfaction. Group your visitors into the revolutionary Zoho SalesIQ rings based on ZCRM fields available in the lead, contact and potential sections. Zoho SalesIQ is a sales enhancer for your eStore.

Hassle free livechat software re-imagined for business growth.

Start proactive online live chat with your website visitors and provide live customer support. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now to connect with real time visitors.

Integrate livedesk with your joomla account to proactively prospect and deliver exceptional customer service.

Integrate with WordPress, Blogger, Unbounce, Tumblr, Light CMS, Help IQ, Virb, Weebly, Wix, DotNetNuke, Sitefinity, Joomla and Drupal. Convert your blog visitors into customers, track your visitors and deliver a realtime support to your customers.

A recent survey on connecting with online prospects illustrates, 71% of online shoppers expect access to live help when purchasing online within 5 minutes, whie 31% expect assistance to be immediate.

The ability to prospect proactively and reach out to prospects on your website is the key for closing more deals. The percentage of returning customers and referrals will increase by providing a world class customer service. 

Live Chat and Visitor Tracking Software for OsCommerce

Add SalesIQ to your osCommerce store and get connected with your customers at the right moment. Track and engage your visitors and in real time.

You can easily add a live chat and visitor tracking feature to your Magento store through Zoho SalesIQ. Engage with prospects on your online store through proactive chat and close more deals. Build lasting relationship with your customers by delivering legendary customer service through live chat.

Our development team has been hard at work to provide the developer community with new features and ways of working through our new initiatives. With that said, I am happy to announce the launch of our LiveDesk JavaScript APIs.
LiveDesk APIs are easy-to-use, quick-to-implement, designed to customize your Chat Widget based on your existing web presence and preferences.
LiveDesk APIs are categorized as per your preferences from Visitor APIs to UI event handlers. You just have to follow a few steps in order to setup the JavaScript APIs.
 

Visitor tracking acts like a power packed module, enabling you to identify and track down visitors, view and record the trail of every other visitor visiting your website(s) and more importantly it allows you to view personal details like name, geolocation etc., of the visitors and lets you initiate a proactive chat at any point of time.   

The following sections would elaborately explain the functionalities of this feature.

It’s getting late, and you’re tired, dare I even say cranky. I can call you that, because if I miss a meal, ney, even have to wait a few minutes for one, I morph into captain cranky–so I definitely feel your pain.

Yet, you can’t pack it in and call it a day because business being business, it must be taken care of, and it must be taken care of today. You have to get your boss added to the system, and you need to be able to export that report for a presentation on Monday. The problem is today is Friday, and today is quickly expiring.

Step one, you’ve got to track down your vendor’s contact information. What is that guy’s email? You just asked him a question… Quick search through your inbox, scan of your contacts, still can’t find it. You remember you called their support team a few weeks back, but you don’t have that number handy either. Hop on over to their site, check out their contact us page, but before you can start dialing the most enticing thing you’ve seen all day catches your eye. The little icon beckoning you to chat and get an instant answer.

A new way of inviting your customers to chat has been released in LiveDesk. With this, you can invite your customers for a chat, right from your E-mail replies.

Step up your customer-supporting game and add the power of live chat to full-fledged helpdesk software, to create the ultimate, unified customer support suite. Together with Zoho Support and LiveDesk, deliver a complete view of all your support interactions logged in one, organized database.

Creating support tickets is now made easier while chatting with your Visitors.

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We know you love WordPress because it is easy to setup, easy to configure to fit your specific needs and extremely powerful. Which is exactly why LiveDesk is a perfect fit for WordPress sites--easy, customizable live chat for your easy, customizable publishing platform.

With the release of our WordPress plugin, you can add live chat capabilities to any WordPress site and start chatting with the customers and visitors who are visiting your sites. Connect, chat, engage and support instantly from any WordPress powered site with Zoho LiveDesk.

We are excited to let you know about Zoho LiveDesk's new OpenCart extension. By installing the extension, you can quickly add live chat functionality to your store and connect with potential customers at the exact right moment. Embrace the power of real-time chat and improve the customer experience of your OpenCart powered store.

We heard your requests for LiveDesk to integrate with Zoho CRM, so last week we announced Zoho CRM integration for all paying LiveDesk customers (or those on a current trial of any of the paid plans).

By tag-teaming with the premier CRM solution for small businesses, your LiveDesk gets instant access to the customer data you need while chatting, and your support interactions are logged alongside your other data in your newly-unified customer interaction suite. Leverage the power of LiveDesk and Zoho CRM together, and join the small businesses who are already elevating their team’s customer-supporting skills.

Meet your newest buddy, Zoho LiveDesk—the small business live chat solution for customer support.  Simply put, LiveDesk is the easiest way to add live chat to your websites and wow your customers with instantaneous support.

Zoho LiveDesk improves customer support for everyone involved—customers and companies.  Your customers are empowered by instant access to personalized answers from real, live people. And your team will love the power to resolve customer issues before they ever become a request in their inbox, slashing your response times and their workload.