order management

Take the complexity out of your order management process

Store owner on the phone while managing orders on a laptop.
Creating a backorder from a confirmed sales order.
Track sales order status from multiple e-commerce channels.
Benefits

Everything you need in an order management solution — and more

Track sales orders and statuses across multiple sales channels.

Create sales orders

Generate sales orders, apply discounts, attach documents, and confirm orders without any hassle.

Sales orders list showing status and integrated sales channels.

Track every order

Know exactly where every order stands at any point in your order management process.

Zoho Inventory interface showing sales order status and workflow stages.

Manage backorders

Record backorders, initiate partial fulfilments, and complete the remainder when stock arrives.

Zoho Inventory order management screen showing a closed dropship order.

Fulfil through dropshipping

Assign orders to your vendors, track dropshipment status, and manage supplier communication.

Digital payment confirmation for a transaction in Zoho Inventory.

Accept and track payments

Generate tax-compliant invoices and collect payments from multiple sources without switching systems.

Workflow rule for sending in-app notifications when sales orders change.

Set up approval workflows

Configure structured approval processes for high-value transactions before they move into fulfilment.

Process returns and refunds without losing control

Record sales returns

Raise a sales return against the original order and update inventory levels automatically.

Issue credit notes and refunds

Generate credit notes and apply them against future invoices or issue a direct refund.

Handle credit-only goods

Issue a credit note for damaged or unusable items without taking the stock back into your inventory.

Employee Self-service

Automate your entire sales order cycle — end to end

Zoho Inventory settings page for configuring sales order cycles.

Configure your sales order cycle to create an invoice automatically, mark it as sent, and record payment as soon as a sales order is confirmed.

Define payment preferences, shipment preferences, and invoice actions per channel — so every order follows the right process automatically.

Run the sales order cycle automatically for routine orders or skip it entirely for orders that need manual handling.

The order management app that keeps your team in control — on the go

Create and manage orders from anywhere

Raise and manage sales orders from anywhere using the Zoho Inventory mobile app on iOS or Android.

Mobile app screen displaying Zoho Inventory sales order management.

Get real-time order notifications

Stay on top of every order with instant notifications for confirmations, payment updates, and fulfillment progress.

Zoho Inventory notification for a sales order approval request.

Scan barcodes to accelerate order processing

Scan barcodes directly from the Zoho Inventory mobile app to pick, verify, and process orders on the go.

Zoho Inventory mobile app scanning a barcode to manage order details.

Every part of your operation runs from one place

Every part of your operation runs from one place

Track stock levels, automate replenishments, and maintain accuracy across your business — from the first unit in to the last unit out. Learn More

Organize your warehouse, manage bin locations, and improve operational efficiency across your warehouse operations. Learn More

Sell across multiple channels and physical outlets, including Shopify, Amazon, and more without losing track of stock. Learn More

Turn your inventory data into decisions. Track stock movement, measure turnover, and sell better with insightful reports. Learn More

Pick, pack, and ship faster with streamlined fulfillment workflows, while keeping customers informed at every step. Learn More

Inventory control

Track stock levels, automate replenishments, and maintain accuracy across your business — from the first unit in to the last unit out.

Warehouse Management

Organize your warehouse, manage bin locations, and improve operational efficiency across your warehouse operations.

Multi-channel selling

Sell across multiple channels and physical outlets, including Shopify, Amazon, and more without losing track of stock.

Reporting & analytics

Turn your inventory data into decisions. Track stock movement, measure turnover, and sell better with insightful reports.

Order Fulfillment

Pick, pack, and ship faster with streamlined fulfillment workflows, while keeping customers informed at every step.

Testimonials

Businesses trust Zoho Inventory for their order management needs

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