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Fetch record Zoho Desk using record ID

Table of Contents

Overview

This task is used to fetch record using its ID from the specified Zoho Desk module.

Syntax

<variable> = zoho.desk.getRecordById(<orgId>, <module_name>, <record_id>, <connection>);

where,

ParameterData typeDescription

<variable>

KEY-VALUE

variable which will contain the response returned by Zoho Desk. It represents the values of the record fetched from the required module.

<orgId>

NUMBER

specifies the organization ID of the account from which the record will be fetched. This can be found in Zoho Desk Settings > Developer Space > API.  

<module_name> 

TEXT

specifies the module from which the record will be fetched.

The following is the list of supported modules.

  • Agents

  • Departments

  • Tickets

  • Contacts

  • Accounts

  • Tasks

  • Products

  • Contracts

<record_id>

NUMBER

specifies the ID of the record that will be fetched.

Learn how to fetch the record ID after creating, searching or fetching records.

<connection>

(optional)*

TEXT

specifies the name of the connection.

The scopes which need to be selected are:   
- Desk.basic.READ 
- Desk.tasks.READ 
- Desk.tickets.READ 
- Desk.settings.READ 
- Desk.contacts.READ 

*Note: This is a mandatory param when used in Zoho Creator.

Example

The following script fetches the record with ID - 168XXXXXXXXXXXX001 from the Zoho Desk module - Tickets.

response = zoho.desk.getRecordById(641XXXXXX, "tickets", 168XXXXXXXXXXXX001, "desk_connection");

where,

response
variable which will hold the response returned by Zoho Desk. It represents the values of the record fetched from the specified Zoho Desk module.
641XXXXXX
is the NUMBER that represents the organization ID.
"tickets"
is the TEXT that represents the name of the module from which the record needs to be fetched
168XXXXXXXXXXXXX001
is the NUMBER that represents the ID of the record that needs to be fetched
"desk_connection"
is the TEXT that represents the name of the connection.

Sample Response

Success Response

  • The success response returned is of the following format.

       {
       "ticketNumber": "677",
       "modifiedTime": "2019-01-24T12:48:23.000Z",
       "subCategory": null,
       "statusType": "Open",
       "subject": "Testing ticket create",
       "customFields": {
       "Mailing Zip": null,
       "TAM": null,
       "Quote number": null,
       "TestData": null,
       "LightAgents": null,
       "attachmentLinks": null,
       "Contract Type": null,
       "Serial Number": null,
       "Mailing Country": null,
       "Total Age": null,
       "Start Date": null,
       "bugID": null,
       "PreviousTicketOwner": null,
       "Managed Firewall": null,
       "Manufacturer": null,
       "Sales Lead?": "false",
       "advisory": null,
       "LIS Customer": null,
       "Single Date": null,
       "DateCF": null,
       "Event_Scheduled": null,
       "Office Name": null,
       "previousClosedTime": null,
       "Incoming Count": null,
       "offbusinesshour": "false",
       "SAM": null,
       "Every issue no.": null,
       "Setup Sub Category": null,
       "TicketOwnerUpdatedTime": null,
       "Every issue link": null,
       "PotentialId": null,
       "TestNumber": null,
       "Ticket type": null,
       "Invoice Number": null,
       "Access Information": null,
       "NewTicketNumber": null,
       "Type of Category": null,
       "account type": null,
       "Service Frequency": null,
       "SalesLead_alertSend": "false",
       "SATcase Serial Number": null,
       "Mailing City": null,
       "Mailing State": null,
       "OldTicketNumber": null,
       "Department Responsible": null,
       "Mailing Street": null,
       "Model": null,
       "TestDate": null,
       "Outgoing Count": null,
       "NewContact": "false"
       },
       "dueDate": null,
       "departmentId": "168XXXXXXXXXX044",
       "channel": "Phone",
       "description": null,
       "onholdTime": null,
       "resolution": null,
       "closedTime": null,
       "approvalCount": "0",
       "timeEntryCount": "0",
       "channelRelatedInfo": null,
       "responseDueDate": null,
       "isTrashed": false,
       "isDeleted": false,
       "createdTime": "2019-01-24T12:48:23.000Z",
       "modifiedBy": "168XXXXXXXXXXXX005",
       "id": "168XXXXXXXXXXXX001",
       "isResponseOverdue": false,
       "followerCount": "0",
       "email": "john@zylker.com",
       "customerResponseTime": "2019-01-24T12:48:22.000Z",
       "isFollowing": false,
       "productId": null,
       "contactId": "168XXXXXXXXXXXX005",
       "threadCount": "0",
       "priority": null,
       "classification": null,
       "assigneeId": null,
       "commentCount": "0",
       "taskCount": "0",
       "accountId": null,
       "phone": null,
       "webUrl": "https://desk.zoho.com/support/smith/ShowHomePage.do#Cases/dv/bf5c8fXXXXXXXXXXXXXXXXX1e02adafb6719abeecaa48",
       "teamId": null,
       "tagCount": "0",
       "attachmentCount": "0",
       "category": null,
       "status": "Open"
       }

Failure Response

  • The failure response returned for incorrect or non-existent organization ID is of the following format.

       {
       "errorCode":"UNPROCESSABLE_ENTITY",
       "message":"The value passed for the 'orgId' parameter is invalid."
       }

  • The failure response returned for an incorrect or non-existent record ID is of the following format.

       {
       "errorCode":"URL_NOT_FOUND",
       "message":"The URL you requested could not be found."
       }

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