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Move a ticket in Zoho Desk

This task is used to move a ticket to a specified department.

<variable>  =  zoho.desk.ticket.move(<orgID>, <ticket_ID>, <department_ID>, <connection>);

where,

Params	Data type	Description
<variable>	KEY-VALUE	specifies variable which will hold the response returned by Zoho Desk.
<orgID>	NUMBER	specifies the organization ID of the account in which the ticket will be moved. This can be found in Zoho Desk Settings > Developer Space > API.
<ticket_ID>	NUMBER	specifies the ID of the record in the tickets module that will be moved. Learn how to fetch the record ID after creating or fetching records.
<department_ID>	NUMBER	specifies the ID of the department to which the record will be moved.
<connection> (optional)*	TEXT	specifies the name of the connection. The scope which needs to be selected is - Desk.tickets.UPDATE *Note: This is a mandatory param when used in Zoho Creator.

The following script moves the ticket with record ID - XXXXXXXXXXXXX55001 to the department with ID - XXXXXXXXXXXXX65044.

 response = zoho.desk.ticket.move(641XXXXXX, 16XXXXXXXXXXXXX001, 16XXXXXXXXXXXXX044, "desk_connection");

where,

response

is the variable which will hold the response returned by Zoho Desk

641XXXXXX

is the NUMBER that represents the organization ID

16XXXXXXXXXXXXX001

is the NUMBER that represents the ID of the record in tickets module that needs to be moved to the specified department

16XXXXXXXXXXXXX044

is the NUMBER that represents the ID of the department to which the record needs to be moved

"desk_connection"

is the TEXT that represents the name of the connection

Failure Response

The failure response returned for incorrect or non-existent organization ID is of the following format.
{
"errorCode":"UNPROCESSABLE_ENTITY",
"message":"The value passed for the 'orgId' parameter is invalid."
}
The failure response returned for incorrect or non-existent ticket ID is of the following format.
  {
  "errorCode":"FORBIDDEN",
  "message":"You are not authorized to access this resource."
  }
The failure response returned for incorrect or non-existent department ID is of the following format.
  {
  "errorCode":"INTERNAL_SERVER_ERROR",
  "message":"An internal server error occurred while performing this operation."
  }