When you sign up, you'll get access to all the features available in the Enterprise Edition for 15 days and up to five user additions. At the end of your trial period, you can either subscribe to any one of our paid plans or do nothing and get automatically moved to our Free Forever plan with all your data intact.

No, we do not ask for your credit card information to start the trial.

You will automatically be moved to our Free Forever plan that is valid forever.

We accept payment via American Express, MasterCard, Paypal, and Visa for our monthly subscriptions. If you wish to make a payment for an annual subscription, you can also do a bank transfer or check transfer. For more details, get in touch with our account manager or drop us an email at sales@zohocorp.com

We offer a flat 10% discount on our annual subscription plans.

Yes, we are happy to offer special pricing to support people who are doing great things. Drop us an email at sales@zohocorp.comto learn more about the special discounts offered to nonprofit and educational institutions.

Yes. You can upgrade, downgrade or cancel your account at anytime.

Zoho Vault is a pay-as-you-go service, and there are no cancellation fees levied. If you cancel your account, you'll only be billed for the current month.

Send us your questions at support@zohovault.com and we will be glad to assist you.

All sensitive data, including passwords, is stored in a fully encrypted form. The data is encrypted in your browser using AES 256 algorithm and then transmitted in a fully encrypted form over SSL. Our data center holds only your encrypted data.

Your passphrase acts as the encryption key, which is not stored anywhere. This passphrase must be supplied every time to decrypt your data. As a result, you get complete data privacy. No one, except you, can access your data.

At present, our servers are hosted at the Unites States and Europe.

Consult our dedicated pages on application security, privacy policies and security practices.

Creating a Zoho Vault account is easy! You can get started by creating a Zoho account. After entering your credentials, you'll need to verify if your enterprise already has an organization created in Zoho. If not, or if you're signing up for a personal account, select No, my organization is new to Vault. Create your passphrase at the next step to complete the account creation process. If you already have a Zoho account, you can log in and access Vault from this link.

When you create an account with Zoho Vault, an organization is created internally. The organization administrator must send an invite to their company employees to register with Zoho and join the account. Upon accepting the invitation, the users will become members of the organization. Note that a user cannot be a member of more than one organization registered to Zoho.

When you create an account with Zoho Vault, an organization is created internally.  Zoho Vault only allows password-sharing among the members of the same Zoho organization. A user cannot be a member of more than one organization registered with Zoho. If the user you're trying to add to Vault is already a part of a different Zoho organization (they may have already been using other Zoho products), they must delete their organization to join yours.

Some Zoho services handle the creation of organizations differently. You might be unable to add users from other Zoho services to Vault if they have already registered for other Zoho services, thereby creating their own organization (whether with the same or a different name) in Zoho Accounts.

There are two different approaches:

• Every user of a specific company shares the same organization. Services like Zoho Vault are designed with this approach. If you delete the organization from a service like Zoho Business, then all of your organization's data will be lost. Be sure to back up your data before making this call. Other services under this category include Zoho Docs, Zoho Mail, Zoho Pulse, Zoho Reach, SDP On-demand, and more.
• Users of a company may register their own organization (with the same or different names). However, at the service level, they will be part of a single organization. Services like Zoho CRM follow this approach. In this case, even if you delete individual organizations from a service like Zoho Reports, the data in Zoho CRM under the registered organization will still be accessible. Services under this category include Zoho Support, Zoho People, Zoho Projects, and Zoho Recruit.

Yes, you can, but only after you delete your current organization, as a user can only be a part of one organization at a time. 

​Note: If you have data in Vault, please export it before deleting the organization from the Tools tab using the Export Secrets feature. Once the organization is deleted, you can accept the invitation of your Zoho organization with the current Zoho password and become a member of your company's Zoho Vault setup.

Important Note:

Deleting an organization leads to data loss from all Zoho applications connected to that organization. If the user is using any other application in Zoho suite (tied to the organization created using their email address), the user should be careful to backup any important data.

The following applications will retain their data after deletion of an organization:

• Zoho Campaigns
• Zoho CRM
• Zoho People
• Zoho Projects
• Zoho Creator
• Zoho Recruit
• Zoho Report
• Zoho Support

Data related to all other Zoho services, such as Zoho Business (Zoho Mail suite), Zoho Docs, Zoho Connect, Zoho Reach, Zoho Creator, and SDP On-demand, will be lost.

To delete an organization:

1. Access the control panel of Zoho Business by clicking on the https://mail.zoho.com/
   • If the user is not already logged into Zoho, they will be prompted for their Zoho credentials to login Upon successful login, the user will be automatically redirected to Zoho Mail.
2. Locate and click on the Control Panel link present in the top right-hand side of Zoho Mail page.
3. Locate and click the Delete Organization link on the dashboard of the Control Panel. This will take the user to the Delete Organization page where they can delete the organization linked with this account.

Once the organization has been deleted, the user can accept the invitation to join your organization.

It's likely that one of the Zoho services you accessed before was created with a different name. If so, the organization's name during the account creation process is pre-filled with the name you previously used, and you can't change it. This name has very little impact on the function of Zoho Vault, so you can easily ignore it during your account creation.

You can change your org name from the Subscription page under the Admin tab, by clicking the Edit  button corresponding to the Org's name.

Follow the below steps:

1. Access the Zoho Accounts website - https://accounts.zoho.com
2. Click Forgot Password below the Email and Password fields.
3. Provide the login email addresses registered with Zoho.
4. The password reset link will be emailed to the specified email address. 
5. Click the link in the email, then set a new password for the Zoho Account

You can do so by following the below steps :

1. Log in to https://accounts.zoho.com
2. Click My Profile Info from the account dashboard and click Email Address
3. Click the Edit icon present against the current email address and update the new email, enter the Zoho sign-in password to confirm your action.
4. You will receive a verification email from Zoho to the new email address. Upon verifying the email address, the new email will be updated, and you can log in using the new email address.

Logging in to Zoho Vault is a two step process. First, you need to enter the registered email address and its password to authenticate for Zoho.In the next step, you enter the passphrase to access the Zoho Vault. 

A passphrase is mandatory for all Zoho Vault users, irrespective of their user roles. All sensitive data, including passwords, is stored in a fully encrypted format. Zoho's data center holds only your encrypted data. Your passphrase acts as the encryption key, which is not stored anywhere. You must supply the key to decrypt your data. Be sure to store this passphrase somewhere safe. 

The passphrase is case-sensitive. Check to be sure you haven't left caps lock on. If it's entered correctly, you should be logged in automatically. As you may be aware, we do not store or share your passphrase anywhere. It can be reset only by the registered user from the Vault interface. If you cannot log in and provide your old passphrase, there is no other way to reset it. 

Important Note: Resetting the passphrase will only let you access the Zoho Vault again. If you have added any Secrets to Zoho Vault, you will lose that data. When you reset the passphrase, you will receive an offline encrypted HTML file with all your secrets. If you happen to recollect your passphrase in the future, you will be able to decrypt the data.

If you have forgotten your passphrase, you have the option to reset it. However, if you reset your passphrase, you will lose any secrets you have added to Zoho Vault. When you reset the passphrase, you will receive an offline encrypted HTML file with all your secrets. If you happen to recollect your passphrase in the future, you'll be able to decrypt the data and recover any lost secrets.

• Log in to Zoho Vault. 
• Navigate to Admin > Subscription.
• Locate and click on the Modify button under your current plan details. 
• In the Manage Zoho Vault Subscription page, place the cursor over the current plan. 
• You will see a pop-up with options to: 
  1. Upgrade or downgrade your subscription (to switch between Editions) 
  2. Add or reduce user licenses
• Click on Add/Reduce present against the Users, provide the count based on your requirement and click on continue to upgrade/downgrade the license count.

• Login to Zoho Vault and navigate to Admin >> Subscription page.
• Click the Upgrade button and follow the on-screen instructions to upgrade from free plan to any one of the paid plans. 

You can access both the Android and iOS app of Zoho’s One Auth from the respective App stores.

You can store both enterprise and personal passwords in Zoho Vault without any compromise of privacy. If you intend to share a Secret with other users, then you should classify that Secret as an enterprise. A personal Secret cannot be shared with other users. However, this classification is editable, and you can change it at any time.

Navigate to Secrets and choose  All Secrets. Click the Edit button to re-configure the Secret type. All personal and unshared passwords are encrypted using the user's passphrase. Only the user can decrypt and see their personal passwords.

This situation arises when a Secret is shared to you with the "View Only" privilege assigned by the owner. In this case, you will not have the edit pencil. The edit pencil is only visible for the Secrets in which you have "Modify" or "Manage" privileges.

Sign into Vault: Ask your organization administrator to invite you to join Vault. Users can be invited by navigating to the Admin tab and clicking Add User.

Initiate sharing: When you sign in to Vault for the first time, you will be prompted to complete a mandatory configuration to initiate sharing. Just click the Initiate Sharing button that you see on the web interface. Alternatively, you can do this from the Settings menu under the  Sharing Secrets tab.

Ask your organization administrator to approve:  Your sharing request must be approved by your organization administrator. As soon as you click the  Initiate Sharing   button, your organization administrator will receive a notification, requesting approval. The request can be can approved by navigating to the Settings and then clicking Sharing Secrets and  Approve Requests.

Once these steps are completed, your co-workers will be able to start sharing Secrets with you, and you with them.

No, administrator cannot see unshared Secrets. Personal and unshared Secrets are encrypted using the respective user's passphrase.

• One Click Login: For secrets shared with this permission, passwords are not shown, but shared users can automatically log-in to the websites associated with it. For example, company-owned Twitter accounts, if shared with this permission, can be used to automatically log in to the website without revealing the actual passwords.
• View:  When a secret is shared with this permission, shared users can view and copy the password.
• Modify: For secrets shared with this permission, shared users can view, copy, and edit the password.
• Manage: In addition to the Modify permission, shared users canshare this secret with other users. This is like co-ownership.

From the Reports tab select User Access Report. Choose the name of the user leaving the organization to see the list of secrets they have access to. You can also acquire the secrets they own by selecting User Management, choosing a user, and clicking Acquire Secrets from the More Actions section. Alternatively, the user leaving the organization can voluntarily transfer ownership to another administrator by selecting Transfer Ownership from the All Secrets tab.

Currently, Zoho Vault supports only cloud storage.

• User Access Report - This report displays access permission to Secrets by username.
• Secret Access Report -This report displays access permissions by Secret.

When a new Secret is added to the Chamber, it will automatically be shared with the members of the group.

Zoho Vault does not place any restriction on the number of Secrets in any of the plans Trial, Free, Standard, Professional, or Enterprise.

Sharing can be removed for specific users from the same menu that you use to share. Click the sharing icon next to the selected Secret, then click the Share With Users link. In the resulting window, move the user from the right side to the left, using the reverse arrow icon and then click Save. Sharing for that Secret will be disabled for that user.

Chambers can be shared, not just with users, but also with user groups. We have taken care to ensure that chamber sharing remains highly flexible, secure and usable. You will find this feature in the Chambers tab.

Navigate to the Secrets menu, select the Chambers tab and click the Sharing icon. Select Share with Users or Share with User Groups and configure the required access-level permissions.

You can revoke permission through the Sharing  web interface. Click the sharing icon present against the required secret and then move the user from right-hand side to the left-hand side of the GUI and click Save. This will revoke the permission.

A Chamber is a group of Secrets. Just as you group your users by job role or department, you can create a Chamber to group passwords belonging to a particular department, of a specific type, etc.When you create Chambers, it makes some bulk operations easier. For example, you can share a Chamber containing multiple passwords with an entire user group with a single click.

Yes, users can add secrets to a shared Chamber if it's been shared with "modify" permission. If the Chamber is shared with other permissions, Secrets cannot be added by users. Only the creator of the Chamber will have permission ro modify. You can find more information on sharing Chambers here.

There are two reasons this might happen:

• If the Chamber contains a Secret that was shared with you with any permission other than "Manage," that Chamber cannot be further shared by you. Only "Manage"  permission allows you to to share a Secret with others.
• If a chamber contains a personal Secret, it will not be sharable.

Please check to see if Chambers you are not able to share contain Secrets shared with the above permissions.

Yes, the passwords are stored only in encrypted form. The offline version for mobile access is just as secure as the online web access. Passwords are encrypted with AES-256, the strongest known encryption algorithm. Your passphrase is used as the encryption key, which we do not store anywhere. So, even if your mobile device is stolen, passwords cannot be deciphered in plain-text without entering the passphrase. We also employ application sandboxing; the app is sandboxed to prevent outside malware, intruders, system resources, or other applications from interacting with the protected app.

You need to specifically choose the  Offline  option in the mobile app. This option is available in the top-right of the mobile interface. Once you do this, you will be able to access the data even when you are offline.

Please note that in this case, you will be able to view only those passwords that you had accessed when you were online in the app. This means any passwords that were not retrieved when you were online will not be available in offline mode.

When your mobile phone is not available, you'll need to use a backup code to access your Zoho account. However, if two-factor authentication was enabled by your organization admin (instead of individually by you), the super admin or org admin can try the following:

Option 1: Log in to Zoho Vault and select the Admin tab.Choose User Management select a name from the list and click More Options, then check the Disable TFA option.

Option 2: Log in to https://accounts.zoho.com and select Two Factor Authentication then click the Disable link.

Yes, Zoho Vault keeps all of your passwords in sync across platforms, so you can access them from anywhere, anytime.

Data is primarily stored in the cloud in Zoho's data center. Data accessed through mobile device is cached in the app's database memory for offline access. The data is fully encrypted with your passphrase. Even if the mobile device is stolen it cannot be unencrypted without the passphrase.

Steps to close your account:

1. Check your plan and downgrade to free edition (Admin > Subscription > Modify)
2. Delete organization (Read our Delete Account section of FAQ)
3. Close account

• Login to https://accounts.zoho.com/ with your registered email
• Navigate to Preferences in the Zoho Accounts Dashboard
• Locate and Click Close Account on Left hand side under Preferences to the close the present user account associated with Zoho.

Important Note:

Deleting an organization leads to data loss from all Zoho applications connected to that organization. If the user is using any other application in Zoho suite (tied to the organization created using their email address), the user should be careful to backup any important data.

The following applications will retain their data after deletion of an organization:

1. Zoho Campaigns
2. Zoho CRM
3. Zoho People
4. Zoho Projects
5. Zoho Creator
6. Zoho Recruit,
7. Zoho Report
8. Zoho Support 

Data related to all other Zoho services, such as Zoho Business (Zoho Mail suite), Zoho Docs, Zoho Connect, Zoho Reach, Zoho Creator, and SDP On-demand, will be lost.

To delete an organization:

1. Access the control panel of Zoho Business by clicking on the URL:  https://mail.zoho.com/
2. If the user is not already logged into Zoho, they will be prompted for their Zoho credentials to login. Upon successful login, the user will be automatically redirected to Zoho Mail.
3. Locate and click on the Control Panel link present in the top right-hand side of Zoho Mail page. 
4. Locate and click the Delete Organization link on the dashboard of the Control Panel. This will take the user to the Delete Organization page where they can delete the organization linked with this account.

Once the organization has been deleted, the user can accept the invitation to join your organization. 

This error might be caused by either 1) lack of network connectivity or 2) firewall settings.
 

1. Lack of network connectivity
   
   Problem: You logged out of the Zoho Vault browser extension and then tried to access it without an active internet connection. 
   Solution: Ensure you are connected to the internet and try again.
    
2. Firewall settings

   Problem: Your firewall might be restricting access to Zoho Vault’s domain and extension.
   Solution: Contact your IT admin and have them add the below listed Zoho domains to your list of trusted domains.
   
   Add: vault.zoho.com , vault.zoho.eu , vault.zoho.in , vault.zoho.com.cn