If you're in IT or customer support, you already know the hustle. Switching between apps, updating session logs, notifying team members, assigning tickets, checking device statuses... it adds up fast.
But what if you could automate all those “have-to-do” tasks so you can focus more on the “need-to-resolve” ones?
That’s where automation steps in. With the Zoho Assist–Zapier integration, you can eliminate repetitive work, connect your tools, and keep your workflows flowing, all without writing a single line of code.
What are Zoho Assist and Zapier?
Zoho Assist is a remote support and access tool that helps IT teams securely connect to customer or employee devices from anywhere. It offers real-time access to desktops, laptops, and mobile devices through the cloud. It’s built for speed, simplicity, and efficient troubleshooting.
Zapier is the middleman for app automation. It is a no-code automation platform that connects Zoho Assist to thousands of other tools—like Gmail, Slack, Trello, Zoho CRM, and more—using what it calls “Zaps.” These workflows run in the background, performing routine tasks based on triggers from the tools you already use.
Together, they make a powerful combo:
Zoho Assist handles the support.
Zapier handles the automation.
This means less manual work, fewer missed steps, and more time to focus on resolving issues and delighting customers.
What you can trigger and automate
Here’s a peek at the types of events you can build automations around:
Triggers in Zoho Assist
Start or end of a remote support session
Start or end of a screen sharing session
When a customer joins a session
Any update to inbound support requests (transferred, declined, expired, etc.)
Unattended device changes—added, deleted, online, or offline
Start or end of an unattended access session
Actions you can set
Start a new remote session instantly
Schedule a future session
Create a group for unattended devices
Update an unattended device’s display name
Combine any of these with your favorite apps—Slack, Zoho Desk, Google Sheets, Gmail, Trello, and thousands more—to build workflows that work while you work.
Real-life automation use cases
Not sure where to start? Here’s how teams are already using Zoho Assist with Zapier to simplify remote support:
Instant Slack alerts
Trigger: Remote session starts → Action: Send Slack notification to your team channel
Keeps everyone in sync without needing to ping anyone manually.
Customer join alert
Trigger: Customer joins session → Action: Send email notification
Stay instantly informed when a customer enters a session, so you can jump in without delay.
CRM session logging
Trigger: Session ends → Action: Create a record in Zoho CRM or HubSpot
Auto-tracks customer interactions so nothing gets missed.
Device monitoring in sheets
Trigger: Unattended device goes offline → Action: Add/update row in Google Sheets
Builds a real-time, shareable view of device health.
Customer arrival alerts
Trigger: Customer joins session → Action: Send email or Teams message
Perfect for fielding customer requests without refreshing your dashboard 20 times.
How to create your first Zap with Zoho Assist
Getting started is simple:
Log in to your Zapier account.
Click + Create Zap.
In the Trigger section, select Zoho Assist and choose your trigger event (like “Session Started”).
Connect and authorize your Zoho Assist account.
Add an Action step and choose the destination app (Slack, Zoho Desk, Gmail, etc.).
Customize the fields using dynamic data from the trigger.
Click Publish Zap—and you're done.
Your automation will now run quietly in the background, saving you time and effort.
Learn more about creating custom Zaps.
Remote support is fast-paced, and the last thing your team needs is to get bogged down with repetitive admin tasks. The Zoho Assist–Zapier integration is designed to help support teams work smarter, automate faster, and deliver better experiences.
Start building your first Zap today with Zoho Assist and Zapier!
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