Keyboard Shortcuts
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The Keyboard Shortcuts API lets users fetch all shortcuts, customize defaults, add custom shortcuts, and reset custom shortcuts to defaults.
Update keyboard shortcuts
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Updates default or custom keyboard shortcuts for the authenticated user. The shortcut details must be passed in JSON format.
- Default shortcuts: Provide the category (e.g.,
basic,composer,message_action,annotate,media,networks), the shortcut name, and the OS key (windowsormac). - Custom shortcuts:
- Chat / Widget: Requires an
id(chat ID or widget ID respectively) along with the OS key. - Snippet: Requires a
nameandmessagealong with the OS key.
- Chat / Widget: Requires an
- Overlap validation: When updating, the new shortcut key is validated against existing shortcuts to prevent overlap. If the key is already mapped to another action, an error is returned.
Threshold limit: 20 requests per min per user
Number of API calls allowed within a minute.
Lock period: 5 minutes
Wait time before consecutive API requests.
! Possible Error Codes Click to expand
| Error Code | Description |
|---|---|
| shortcut_overlap | Shortcut key is already mapped to another action. |
| invalid_shortcut_payload | Payload structure is invalid. |
| invalid_widget_id | Provided widget ID does not exist. |
| invalid_chat_id | Provided chat ID does not exist. |
OAuth Scope : ZohoCliq.Profile.UPDATE
Arguments
chat: Requires anid(chat ID) along with the new shortcut key mapping.widget: Requires anid(widget ID) along with the new shortcut key mapping.snippet: Requires aname,message, and the new shortcut key mapping.
parameters_data='{"field1":"value1","field2":"value2"}';
headers_data = Map();
headers_data.put("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");
response = invokeUrl
[
url: "https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts"
type: PUT
headers: headers_data
content-type: application/json
parameters: parameters_data
connection: <connection_name>
];
info response;
OkHttpClient client = new OkHttpClient();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\"field1\":\"value1\",\"field2\":\"value2\"}");
Request request = new Request.Builder()
.url("https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts")
.put(body)
.addHeader("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f")
.addHeader("content-type", "application/json")
.build();
Response response = client.newCall(request).execute();
const options = {
method: 'PUT',
headers: {
Authorization: 'Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f',
'content-type': 'application/json'
},
body: '{"field1":"value1","field2":"value2"}'
};
fetch('https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts', options)
.then(response => response.json())
.then(response => console.log(response))
.catch(err => console.error(err));
import http.client
conn = http.client.HTTPSConnection("cliq.zoho.com")
payload = "{\"field1\":\"value1\",\"field2\":\"value2\"}"
headers = {
'Authorization': "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f",
'content-type': "application/json"
}
conn.request("PUT", "/api/v3/settings/keyboard-shortcuts", payload, headers)
res = conn.getresponse()
data = res.read()
print(data.decode("utf-8"))
const http = require("https");
const options = {
"method": "PUT",
"hostname": "cliq.zoho.com",
"port": null,
"path": "/api/v3/settings/keyboard-shortcuts",
"headers": {
"Authorization": "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f",
"content-type": "application/json"
}
};
const req = http.request(options, function (res) {
const chunks = [];
res.on("data", function (chunk) {
chunks.push(chunk);
});
res.on("end", function () {
const body = Buffer.concat(chunks);
console.log(body.toString());
});
});
req.write(JSON.stringify({field1: 'value1', field2: 'value2'}));
req.end();
var client = new RestClient("https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts");
var request = new RestRequest(Method.PUT);
request.AddHeader("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");
request.AddHeader("content-type", "application/json");
request.AddParameter("application/json", "{\"field1\":\"value1\",\"field2\":\"value2\"}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
var client = new HttpClient();
var request = new HttpRequestMessage
{
Method = HttpMethod.Put,
RequestUri = new Uri("https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts"),
Headers =
{
{ "Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f" },
},
Content = new StringContent("{\"field1\":\"value1\",\"field2\":\"value2\"}")
{
Headers =
{
ContentType = new MediaTypeHeaderValue("application/json")
}
}
};
using (var response = await client.SendAsync(request))
{
response.EnsureSuccessStatusCode();
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);
}
package main
import (
"fmt"
"strings"
"net/http"
"io/ioutil"
)
func main() {
url := "https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts"
payload := strings.NewReader("{\"field1\":\"value1\",\"field2\":\"value2\"}")
req, _ := http.NewRequest("PUT", url, payload)
req.Header.Add("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f")
req.Header.Add("content-type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := ioutil.ReadAll(res.Body)
fmt.Println(res)
fmt.Println(string(body))
}
const data = JSON.stringify({
"field1": "value1",
"field2": "value2"
});
const xhr = new XMLHttpRequest();
xhr.withCredentials = true;
xhr.addEventListener("readystatechange", function () {
if (this.readyState === this.DONE) {
console.log(this.responseText);
}
});
xhr.open("PUT", "https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts");
xhr.setRequestHeader("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");
xhr.setRequestHeader("content-type", "application/json");
xhr.send(data);
curl --request PUT \
--url https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts \
--header 'Authorization: Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f' \
--header 'content-type: application/json' \
--data '{"field1":"value1","field2":"value2"}'
{
"keyboard_shortcuts": {
"basic": {
"search": {
"mac": "cmd+k",
"windows": "ctrl+k"
}
},
"composer": {
"bold": {
"mac": "cmd+b",
"windows": "ctrl+b"
}
}
}
}
{
"custom": {
"chat": [
{
"id": "support-team",
"name": "Support Team",
"mac": "cmd+option+c",
"windows": "ctrl+alt+c"
}
]
}
}
{
"status": "success"
}
{
"message": "The request cannot be performed. Usually because of malformed parameter or missing parameter."
}
{
"message": "Request was rejected because of invalid AuthToken."
}
{
"message": "The user does not have enough permission or possibly not an user of the respective organization to access the resource."
}
{
"message": "The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL."
}
{
"message": "The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method."
}
{
"message": "The response has been received but the requested response type is not supported by the browser."
}
{
"message": "Too many requests within a certain time frame."
}
{
"message": "Cliq server encountered an error which prevents it from fulfilling the request."
}
Fetch all keyboard shortcuts
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Retrieves all keyboard shortcuts for the authenticated user, including default shortcuts and any custom shortcuts. If the user does not have any custom shortcuts, all default shortcuts will be returned.
Threshold limit: 20 requests per min per user
Number of API calls allowed within a minute.
Lock period: 5 minutes
Wait time before consecutive API requests.
! Possible Error Codes Click to expand
| Error Code | Description |
|---|---|
| invalid_oauthtoken | The access token is invalid or expired. |
| invalid_access | The user does not have access to this resource. |
| operation_failed | Unexpected server error while processing the request. |
OAuth Scope : ZohoCliq.Profile.READ
headers_data = Map();
headers_data.put("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");
response = invokeUrl
[
url: "https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts"
type: GET
headers: headers_data
connection: <connection_name>
];
info response;
OkHttpClient client = new OkHttpClient();
Request request = new Request.Builder()
.url("https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts")
.get()
.addHeader("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f")
.build();
Response response = client.newCall(request).execute();
const options = {
method: 'GET',
headers: {
Authorization: 'Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'
}
};
fetch('https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts', options)
.then(response => response.json())
.then(response => console.log(response))
.catch(err => console.error(err));
import http.client
conn = http.client.HTTPSConnection("cliq.zoho.com")
headers = { 'Authorization': "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f" }
conn.request("GET", "/api/v3/settings/keyboard-shortcuts", headers=headers)
res = conn.getresponse()
data = res.read()
print(data.decode("utf-8"))
const http = require("https");
const options = {
"method": "GET",
"hostname": "cliq.zoho.com",
"port": null,
"path": "/api/v3/settings/keyboard-shortcuts",
"headers": {
"Authorization": "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f"
}
};
const req = http.request(options, function (res) {
const chunks = [];
res.on("data", function (chunk) {
chunks.push(chunk);
});
res.on("end", function () {
const body = Buffer.concat(chunks);
console.log(body.toString());
});
});
req.end();
var client = new RestClient("https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts");
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");
IRestResponse response = client.Execute(request);
var client = new HttpClient();
var request = new HttpRequestMessage
{
Method = HttpMethod.Get,
RequestUri = new Uri("https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts"),
Headers =
{
{ "Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f" },
},
};
using (var response = await client.SendAsync(request))
{
response.EnsureSuccessStatusCode();
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);
}
package main
import (
"fmt"
"net/http"
"io/ioutil"
)
func main() {
url := "https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := ioutil.ReadAll(res.Body)
fmt.Println(res)
fmt.Println(string(body))
}
const data = null;
const xhr = new XMLHttpRequest();
xhr.withCredentials = true;
xhr.addEventListener("readystatechange", function () {
if (this.readyState === this.DONE) {
console.log(this.responseText);
}
});
xhr.open("GET", "https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts");
xhr.setRequestHeader("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");
xhr.send(data);
curl --request GET \
--url https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts \
--header 'Authorization: Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'
{
"keyboard_shortcuts": {
"basic": {
"property1": {
"windows": "ctrl+k",
"mac": "cmd+k"
},
"property2": {
"windows": "ctrl+k",
"mac": "cmd+k"
}
},
"composer": {
"property1": {
"windows": "ctrl+k",
"mac": "cmd+k"
},
"property2": {
"windows": "ctrl+k",
"mac": "cmd+k"
}
},
"message_action": {
"property1": {
"windows": "ctrl+k",
"mac": "cmd+k"
},
"property2": {
"windows": "ctrl+k",
"mac": "cmd+k"
}
},
"annotate": {
"property1": {
"windows": "ctrl+k",
"mac": "cmd+k"
},
"property2": {
"windows": "ctrl+k",
"mac": "cmd+k"
}
},
"media": {
"property1": {
"windows": "ctrl+k",
"mac": "cmd+k"
},
"property2": {
"windows": "ctrl+k",
"mac": "cmd+k"
}
},
"networks": {
"property1": {
"windows": "ctrl+k",
"mac": "cmd+k"
},
"property2": {
"windows": "ctrl+k",
"mac": "cmd+k"
}
},
"custom": {
"chat": [
{
"name": "Support Team",
"id": "support-team",
"mac": "cmd+option+c",
"windows": "ctrl+alt+c"
}
],
"widget": [
{
"name": "Support Team",
"id": "support-team",
"mac": "cmd+option+c",
"windows": "ctrl+alt+c"
}
],
"snippet": [
{
"name": "OOO Snippet",
"message": "I'm currently out of office. Will get back to you soon!",
"mac": "cmd+option+o",
"windows": "ctrl+alt+o"
}
]
}
}
}
{
"message": "The request cannot be performed. Usually because of malformed parameter or missing parameter."
}
{
"message": "Request was rejected because of invalid AuthToken."
}
{
"message": "The user does not have enough permission or possibly not an user of the respective organization to access the resource."
}
{
"message": "The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL."
}
{
"message": "The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method."
}
{
"message": "The response has been received but the requested response type is not supported by the browser."
}
{
"message": "Too many requests within a certain time frame."
}
{
"message": "Cliq server encountered an error which prevents it from fulfilling the request."
}
Delete keyboard shortcuts customization
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Resets all custom shortcuts to defaults, or deletes only the specific mappings provided in the request payload. To delete a single shortcut key, pass the same input structure as the update (PUT) request with the target shortcut details.
Threshold limit: 20 requests per min per user
Number of API calls allowed within a minute.
Lock period: 5 minutes
Wait time before consecutive API requests.
! Possible Error Codes Click to expand
| Error Code | Description |
|---|---|
| invalid_shortcut_payload | Payload structure is invalid for targeted deletion. |
| operation_failed | Unexpected server error while deleting custom shortcuts. |
OAuth Scope : ZohoCliq.Profile.DELETE
Arguments
id of each chat or widget shortcut to remove.
custom to remove all custom shortcuts, or default to reset all default shortcuts to their system defaults. Omit this field to delete only the specific shortcuts provided in the payload.
parameters_data='{"field1":"value1","field2":"value2"}';
headers_data = Map();
headers_data.put("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");
response = invokeUrl
[
url: "https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts"
type: DELETE
headers: headers_data
content-type: application/json
parameters: parameters_data
connection: <connection_name>
];
info response;
OkHttpClient client = new OkHttpClient();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\"field1\":\"value1\",\"field2\":\"value2\"}");
Request request = new Request.Builder()
.url("https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts")
.delete(body)
.addHeader("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f")
.addHeader("content-type", "application/json")
.build();
Response response = client.newCall(request).execute();
const options = {
method: 'DELETE',
headers: {
Authorization: 'Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f',
'content-type': 'application/json'
},
body: '{"field1":"value1","field2":"value2"}'
};
fetch('https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts', options)
.then(response => response.json())
.then(response => console.log(response))
.catch(err => console.error(err));
import http.client
conn = http.client.HTTPSConnection("cliq.zoho.com")
payload = "{\"field1\":\"value1\",\"field2\":\"value2\"}"
headers = {
'Authorization': "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f",
'content-type': "application/json"
}
conn.request("DELETE", "/api/v3/settings/keyboard-shortcuts", payload, headers)
res = conn.getresponse()
data = res.read()
print(data.decode("utf-8"))
const http = require("https");
const options = {
"method": "DELETE",
"hostname": "cliq.zoho.com",
"port": null,
"path": "/api/v3/settings/keyboard-shortcuts",
"headers": {
"Authorization": "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f",
"content-type": "application/json"
}
};
const req = http.request(options, function (res) {
const chunks = [];
res.on("data", function (chunk) {
chunks.push(chunk);
});
res.on("end", function () {
const body = Buffer.concat(chunks);
console.log(body.toString());
});
});
req.write(JSON.stringify({field1: 'value1', field2: 'value2'}));
req.end();
var client = new RestClient("https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts");
var request = new RestRequest(Method.DELETE);
request.AddHeader("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");
request.AddHeader("content-type", "application/json");
request.AddParameter("application/json", "{\"field1\":\"value1\",\"field2\":\"value2\"}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
var client = new HttpClient();
var request = new HttpRequestMessage
{
Method = HttpMethod.Delete,
RequestUri = new Uri("https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts"),
Headers =
{
{ "Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f" },
},
Content = new StringContent("{\"field1\":\"value1\",\"field2\":\"value2\"}")
{
Headers =
{
ContentType = new MediaTypeHeaderValue("application/json")
}
}
};
using (var response = await client.SendAsync(request))
{
response.EnsureSuccessStatusCode();
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);
}
package main
import (
"fmt"
"strings"
"net/http"
"io/ioutil"
)
func main() {
url := "https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts"
payload := strings.NewReader("{\"field1\":\"value1\",\"field2\":\"value2\"}")
req, _ := http.NewRequest("DELETE", url, payload)
req.Header.Add("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f")
req.Header.Add("content-type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := ioutil.ReadAll(res.Body)
fmt.Println(res)
fmt.Println(string(body))
}
const data = JSON.stringify({
"field1": "value1",
"field2": "value2"
});
const xhr = new XMLHttpRequest();
xhr.withCredentials = true;
xhr.addEventListener("readystatechange", function () {
if (this.readyState === this.DONE) {
console.log(this.responseText);
}
});
xhr.open("DELETE", "https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts");
xhr.setRequestHeader("Authorization", "Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");
xhr.setRequestHeader("content-type", "application/json");
xhr.send(data);
curl --request DELETE \
--url https://cliq.zoho.com/api/v3/settings/keyboard-shortcuts \
--header 'Authorization: Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f' \
--header 'content-type: application/json' \
--data '{"field1":"value1","field2":"value2"}'
{
"custom": {
"chat": [
{
"id": "support-team"
}
]
}
}
{
"type": "custom"
}
{
"type": "default"
}
{
"message": "The request cannot be performed. Usually because of malformed parameter or missing parameter."
}
{
"message": "Request was rejected because of invalid AuthToken."
}
{
"message": "The user does not have enough permission or possibly not an user of the respective organization to access the resource."
}
{
"message": "The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL."
}
{
"message": "The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method."
}
{
"message": "The response has been received but the requested response type is not supported by the browser."
}
{
"message": "Too many requests within a certain time frame."
}
{
"message": "Cliq server encountered an error which prevents it from fulfilling the request."
}