Zobot Changelog

You can now undo or redo actions on the Codeless bot platform until the bot is restored. 

You can view the history of all the dates and times at which the bot was published on your website.

A new block category called End blocks has been added to the Codeless bot builder. This has three blocks - Block, Operator busy and End

The Codeless bot builder now has a block that can be used to share links with the visitor in the widget format with a short title and icon.

The Codeless bot builder has a card that can be used to jump from one flow to another. You can either re-use/restart a flow from there. 

The codeless bot builder now has a block that can be used to send a video URL to the visitor.

The Codeless bot builder now has a block that can be used to schedule slots for appointments and other bookings. 

Three new integration blocks - Associate Lead, Associate Contact, and Associate Deal have been added to the Codeless bot block gallery

Two new categories of blocks - Response blocks and Input cards have been added to the Codeless bot builder.

This card will allow the bot to assign a ticket to a Desk user based on the integration configuration.

A new card that can be used to collect passwords from the website visitor has been introduced on the Zobot platform.

You can set up chat inactivity rules in the Zobot - rules to notify the visitor that he has been idle on the website for a considerable amount of time during the chat. Based on the inactivity time set in this section, the Zobot can send out messages to the visitor and end the corresponding conversation. 

You can now enter a maximum of 20 options in the array for Single Select and Multiple Select, and the character limit for each option is 30. 

We have introduced some new Display Cards that can be used to display images to the visitor:

• Single Product - It can be used to display multiple images for a single product. Learn more.
• Multiple Products - It can be used to display single images for different products. Learn more.

We have introduced a new feature in text and product cards (carousels) that can be used to give actions to clients.

Using the Video display card, you can send video files to your website visitors. You can either send URLs of YouTube videos or videos that have been uploaded to a server

The Zobot now has input widgets to collect the visitors' names, email addresses, telephone numbers and website URLs.

The Zobot can now send attachments like PDFs and other types of files to visitors during a conversation.

If a bot needs some time to reply to the visitor's message, the pending action can be used
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The Zobot can now forward chats to specific departments inside your organization.

The Failure Handler can be used to provide the status to the visitor when the bot is not able to perform an action. So, at that point, the bot sends out a message with respect to the action failure instead of ending the conversation or leaving the visitor uninformed.

Watson assistant powered by IBM, is an offering for building conversational interfaces into any website or application and helps you build a powerful bot assistant for your website. You can customize the Watson Assistant according to your website business needs, and deploy it across multiple channels to bring help to your customers where and when they need it. 

A new option 'And spend more than' has been added under 'Land on your site' inside Trigger visitor configuration. You can set the time here to either seconds or minutes. This will trigger a message to the website visitor after he lands on your website and spends the set amount of time.

A new option labeled “When operators are offline during business hours” has been introduced inside the 'Set Working Hours' section. This option will keep the bot running only when your operators are offline during business hours.

You can integrate Zoho SalesIQ's Zobot with your internal services via Webhooks. Thus, making your bot up and running on your website to serve your customers and lend a hand to your support executives. SalesIQ sends events to the webhook when a variety of interactions happen with the bot.

Previously, only visitors were able to switch from talking to a bot to talking to an operator using the 'Want to connect to a human?' option. Now, operators can also acquire chats that are handled by the Zobot, at any point in the conversation using the 'Takeover' option.

A new configuration named 'Trigger Visitor' has been added to the Zobot. This section will determine when the bot should interact with visitors matching the criteria set.

The 'Performs custom action' option has been added inside the 'Trigger Visitor' section to determine when the bot should trigger a message to visitors that match the criteria set. This option will display a list of custom actions that can be performed by the visitor. 

You can now add widgets in the JSON format inside the trigger responses for Zobots created using Dialogflow and Zia Skills

A new platform called 'Zia Skills' has been added for you to create Zobots on. Zia is a conversational bot building assistant that uses natural language understanding to process and perform your defined skills and action, to respond to the visitor queries. 

You don't have to publish each of the three handlers separately anymore. You can publish them all at once, once you think all the scripts are ready to deploy.

Enabling the 'Allow Handoff' option would provide your visitors with an option to converse with a human operator of your firm at any point of an ongoing chat session.

Visitors can now attach files of all formats and send them right from their chat window.

The Zobot tab has now been enabled for all users on the free plan as well. Video representations have also been added.

This configuration lets you choose how long should the bot typing status be displayed to the visitors. You can set this to either seconds or minutes.
 

Markdown support has been enabled for all the messages you define inside the Zobot. With this configuration, you can use bold, italics, underlined and so many other types of text inside bot messages.

Dialogflow - an end-to-end development suite, powered by machine learning is used to build conversational interfaces for websites, mobile applications, and messaging platforms. It can be used to build chatbots, voice assistants, etc., especially relevant that are capable of having natural and rich interactions with the users.

There are a bunch of default templates that are available to outline your bot. You just have to make some minor changes to these templates so that they can suit your business needs perfectly.

Chatbots have created quite a buzz in the marketplace. And so, we have launched our own bot building platform - Zobot, on which you can actually build and deploy chatbots using SalesIQ scripts.