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Contact Support

Contact Support is how you reach the Zoho Payroll team from inside the product. Use it when you need help with a payroll issue, want a product demo, or want to schedule a call. You can also email support.uk@eu.zohopayroll.com.

Connect with Our Team Contact Support form

Choose one of the three options at the top:

OptionWhen to use it
Contact SupportYou have a question or a problem and want the support team to reply.
Request a DemoYou want someone to walk you through the features of Zoho Payroll.
Schedule a CallYou want a call at a time you choose.

Contact Support

  1. Open Contact Support in the left sidebar.
  2. Stay on the Contact Support tab.
  3. Fill in the form:
FieldWhat to enter
SubjectA short summary of the issue.
How can we help you today?What happened, what you expected, and any steps you already tried.
AttachmentsOptional. Click Choose File to add a screenshot or document.
Contact NumberA number the team can use to reach you.
How critical is your request?How urgently you need help.
  1. Click Submit Request.

Record a video of the problem

On Connect with Our Team, you can record your screen so the support team can see the issue.

  1. Click Start recording in the banner at the top of the form.
  2. Read Before You Start Recording. The recording can include your screen, audio, IP address, browser logs, device details, and performance metrics.
  3. Select I agree to the collection and sharing of the data listed above.
  4. Click Start Recording.
Before You Start Recording consent for screen recording

After you finish, Share Your Issue with Us opens. Enter a Quick summary and More Details, review the recording, and click Submit. Use Edit if you need to change the recording before you send it.

Share Your Issue with Us after recording a video

Request a Demo

  1. Open Contact Support in the left sidebar.
  2. Click Request a Demo.
  3. Enter the same request details as Contact Support: subject, how we can help, attachments if needed, contact number, and how critical the request is.
  4. Click Submit Request.
Request a Demo on Connect with Our Team

Schedule a Call

  1. Open Contact Support in the left sidebar.
  2. Click Schedule a Call.
  3. Enter the request details, then choose a Convenient Date & Time.
  4. Click Submit Request.
Schedule a Call with a convenient date and time

To find other modules in the product, see Navigate Zoho Payroll.

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